Job Description

SBN - Food & Beverage Runner - SBI

Department: Restaurant

Employment Type: Fixed Term Contract

Location: Indonesia - SBI

Reporting To: Colonnade Manager

The Food and Beverage Runner plays a pivotal role in ensuring exceptional dining experiences for our guests. Responsible during Breakfast and Lunch to provide the finest of services from behind the Colonnade Buffet and assist where applicable. This role will assist during dinner service to swiftly deliver food and or beverages either via direct service in the Colonnade or in the Main Restaurant via service trays to the station. Responsible for maintaining high service standards and facilitating seamless communication between dining and beverage teams. This position demands organizing and a keen eye for detail. Need to have exceptional customer service skills, while can thrive in a fast-paced environment.

Key Responsibilities

• Act as a brand advocate by engaging with guests when time allows, providing accurate information, and offering assistance.
• Communicate clearly and professionally in English with both team members and guests in a friendly manner.
• Demonstrate knowledge of basic cuts of meat, their cooking methods, and preferred temperatures.
• Provide accurate descriptions of at least five edible fish/seafood species.
• Maintain attentiveness and patience when interacting with customers, ensuring a positive guest experience.
• Confidently carry up to three plates and move gracefully within the dining environment.
• Safely carry serving trays with up to eight covers.
• Exhibit positive body language and maintain a genuine smile, even in high-pressure situations.
• Apply knowledge of high-quality restaurant service standards in all tasks.
• Bring experience in working with an international clientele, adapting to diverse guest needs.
• Demonstrate self-discipline and strong communication skills with guests and other departments.
• Maintain a self-motivated, detail-oriented approach to work.
• Collaborate effectively as part of a team.
• Show flexibility and adaptability in response to changing situations

Skills, Knowledge and Expertise

• Showcases a solid working food knowledge of classical cuisine (EU, UK, US), including being able to identify/recognize international food and beverage items by name and their related allergens.
• Good organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
• Possess excellent presentation skills project good body language/positive attitude, willingness to learn, high standards of personal hygiene.
• Excellent proficiency in spoken and written English language skills.

Education & Experience

• Minimum 1–3 years of working in a high-end Hotel, Restaurant or cruise environment
• Diploma of a recognized Restaurant or Hotel apprenticeship/study program or bachelor’s degree in hospitality science or equally valuable experience.
• Proven work experience as a Waiter/Waitress or comparable position for at 3 years of full-time employment in a 4 or 5-star environment or in luxury cruise ship (Based on Swiss standards)