Job Description

SBN - Executive Housekeeper

Department: Housekeeping

Employment Type: Fixed Term Contract

Location: Global

Reporting To: Hotel Director

Overall responsibility for the cleanliness, maintenance and guest service in all guest suites and the cleanliness of public and crew areas.

The Executive Housekeeper is ultimately responsible for ensuring that their team creates the finest travel experience onboard our vessels. They follow up on all service procedures and encourage their team to interact positively with their guests. The Executive Housekeeper will also need to participate in cost and budget controls and ensure that all decisions made are focused on the success of the company and the highest guest satisfaction.

Reporting relationships:
The Executive Housekeeper reports directly to the Hotel Director supported by shore side operations.
Position has 50 professional level reports - Assistant Housekeeper 3, Stewardess 26, Tailor 1, Laundry Master 1, Laundryman 7 and Utilities 12.

Key Responsibilities

1. Responsible for the smooth operation of the ship laundry and linen room operation
2. Ensure suites are ready to receive passengers prior to the start of each embarkation
3. Ensure that daily inspection of guest suites and public spaces are carried out and that Company’s high standards of cleanliness and passenger service are maintained throughout the vessel.
4. Ensure that ILO is updated daily.
5. Responsible for the distribution and proper storage of guest luggage and off loading at the end of the cruise.
6. Ensure that all staff is fully trained to ensure a high quality of guest services. To include operational procedures (SOP), general ship and up to date voyage / cruise information.
7. Supervise the Laundry operation to ensure that that all laundry activities are carried out efficiently and in accordance with company standard.
8. Maintain current inventories of all items required for the proper fulfillment of assigned duties within the Housekeeping department. Ensure that all requisitions are closely monitored and waste is minimized.
9. Responsible to order replenishment stock of all items used in Housekeeping Dept.
10. Ensure monthly ship’s inventory of all uniforms, linen, and amenities are carried out.
11. Create Ship Inspection Report once a month from inspection with Senior Officers.
12. Supervise the Assistant HK in her function to keep the flower and plants program well maintained throughout the vessel.

Public Health:

1. To be familiar with and execute the Seabourn HESS-MS appropriate to their position.

Qualifications

Education:

• High School Diploma or similar preferred.
• Strong command of the English language combined with good written skills.

Experience:

• Two years of working experience as a Assistant Housekeeper in a fast pace 4 or 5 star Hotel— ship experience a plus.
• Working experience with an extensive cleaning program.

Knowledge, Skills & Abilities:

• To be knowledgeable of the USPH and other international Public Health rules and regulations by participating in the company's Basic Food Hygiene course every 2 years and achieving a minimum of 80% pass.
• Ability to work in a team that is focused on exceeding guest expectations.
• Ability to execute and follow up on standard operating procedures. Ability to motivate a team.
• Ability to supervise and coordinate the Stewardess team.
• Good communication skills and a highly approachable personality.

Physical Demands & Travel

Physical Demands: For the safety of yourself and others on board certain physical abilities shall be maintained. Must be able to bend, climb, perform repetitive motion, and repetitively heavy lift.

Must maintain physical fitness to perform tasks associated with job.

Travel Requirements:

• Passport – valid for a minimum of 6 month
• Flag state issued seaman book
• General flag state or flag state approved marine fitness medical United States C1/D visa
• English Marlin test at minimal score of 80%
• Pre-employment medical examination

Working Conditions:
Working on a cruise ship is very different from any land-based occupation. Working hours are longer and work is more intense due to the constant demand of the guests. You have to be very flexible in your working hours, which on occasion might have to be changed due to unforeseen circumstances. The Maritime Labour Convention of 2006 however strictly regulates these. Apart from the working hours there are strict rules which all members of the ship’s company need to adhere to as stipulated by the Master’s standing orders. You work in close proximity with your fellow crewmembers and therefore respect among all is essential.