Job Description

Job Location: First Internet Bank of Indiana Fishers - Fishers, IN 46038About the Position:
As the Small Business Administration (SBA) Portfolio Manager I, you will service existing loans, conduct/underwrite annual reviews, and respond to servicing action requests from both internal and external customers. You will also monitor the overall health of the portfolio by assessing credit risk within the individual loan files and recommend the appropriate grade/action accordingly. Your primary goal is to identify, assess, and mitigate risk to protect the Bank's SBA guarantee.
What You Will Do:
- Assist in the monitoring of the past due report to identify and alleviate payment issues within the first 15 days of delinquency, and recommend mitigation to help the credit remain paid as agreed
- Assist in collection of pertinent information needed to underwrite basic servicing actions, to include requests for modifications to the original terms of the loan, or the replacement/release of collateral; and recommend a course of action that fits within Bank policies and procedures and is in accordance with SBA SOP 50 57
- Assist in the collection of financial documentation required to assess the ongoing creditworthiness of the portfolio
- Analyze available annual and quarterly financials from borrowers within the SBA Portfolio to ensure an accurate risk assessment is applied to each borrower during the renewal and annual review process
- Analyze global cash flow for existing SBF borrowers and guarantors to identify their financial condition, profitability, repayment ability, operating trends, and determine if there are any financial indicators that point to current or potential stress within the business or guarantor's financial situation
- Process servicing requests of a less complex nature, with risk ratings of Acceptable or better
- Provide daily exceptional customer service to both internal and external customers
- Recommend and model appropriate loan structure for new and existing loan relationships
- Ensure customer records are maintained and updated in the core platforms including PCFS solutions, “Loan Manager”; nCino, and other banking platforms as required
- Maintain Financial Review Status log, Servicing action log, and Financial Statement Checklists that serve as financial ticklers
- Keep up-to-date on Bank policies, SBA policies, laws and regulations that govern commercial lending
- Cross-train and assist Loan Servicing department as needed
- Perform other duties as assigned
What We’re Looking For:
- A minimum of two years of direct experience in a commercial lending portfolio management setting, preferably in SBA lending
- A general knowledge of the SBA SOP's 50 57 and actions as outlined in the 7a Servicing and Liquidation Actions is preferred
- Ability to multi-task and manage a multi loan volume pipeline
- A general knowledge and skill set in MS Office (Word, Excel, Office, etc.), Skype, and Zoom. Experience in Loan platform systems of E-Tran, nCino and PCFS is also preferred.
Working Conditions/Demands:
- Professional office setting.
- Primarily sedentary position requiring long periods of time working at a computer.
- Must be able to move throughout the office and buildings to obtain or relay information.
- Must be able to perform the essential functions of the position with or without reasonable accommodation.
Who Are We?
We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.
We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.

QualificationsWhy Join Us?
Our success has been driven, in part, by four core competencies – customer focus, teamwork, adaptability and initiative. Collectively they define our actions and are at the heart of all we do.  As a result, we’ve been fortunate to have been named numerous times as an Indianapolis Star Top Workplace and one of the Best Banks to Work For! Headquartered in downtown Fishers, our newly-built, state-of-the-art 175,000 square foot facility headquarters was designed with our team in mind and features an 18,000 square foot open air deck named “The Backyard”, with fire pits, covered pergola, waterfall and foliage to create a momentary escape from the work day.  Beyond that, the onsite fitness center with the latest equipment and ergonomically-designed workstations help promote health and wellness.  Have we mentioned free snacks, soft drinks and beer available on tap?  Want more?  How about unlimited volunteer time off and social events to bring us all together to have some more. Why just imagine more, take the “first” step and apply today.
Our benefits package includes the following and so much more:
- Medical, Dental, and Vision Insurance for Full-Time employees - Eligibility begins on day one of employment
- 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employment
- Professional Development Reimbursement
- At Least 3 Weeks Paid Vacation Annually - For New Employees, Paid Vacation is Adjusted Based on Start Date
- Eleven Paid Holidays
- Paid Volunteer Time
- Annual First Internet Bank-branded merchandise allowance
Equal Opportunity Employer - Women, Minorities, Veterans and Individuals with Disabilities
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The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). Click here to read more.