Level Entry Job Location Activated Insights - Idaho Office - Rexburg, ID 83440 Position Type Part Time
At Activated Insights, our work helps home care organizations better support seniors, caregivers, and families across North America through technology, surveys, and training. As a Satisfaction Research Associate, you’ll conduct phone surveys with home care recipients, their families, and caregivers, accurately documenting their feedback so providers can improve the quality of care and the experience of their employees.
Who We Are
Activated Insights (formerly HCP) helps home care organizations across North America better support seniors, caregivers, and families through technology, surveys, and training. Our mission: Activated Insights enables long-term and post-acute care providers to make the most of every interaction—for employees, clients, and beyond—through better understanding and delivery of improved experiences.
Reasons You’ll Love Working at Activated Insights
Flexible scheduling you control — build a schedule that works for your life, with no late nights or weekends
Remote work options — enjoy the convenience and comfort of working from home
Consistent part-time hours — 16–30 hours per week with dependable scheduling
Competitive hourly pay + bonuses
$11/hour + bonuses for 25+ hours per week
$10/hour + bonuses for 16–24 hours per week
Paid training — 4 days of paid onboarding to set you up for success
Monthly bonuses and performance incentives — earn more for strong performance and reliability
Paid Time Off
Supportive, team-focused culture — work with leaders and teammates who value communication, trust, and growth
Stability and experience — join a company with 15+ years in the industry and a strong reputation as a great place to work
What You’ll Do
Conduct phone surveys with home care recipients, family members, and caregivers across the country
Accurately document responses while actively listening and engaging in conversation
Maintain a professional, friendly, and empathetic tone on every call
Follow survey scripts, quality standards, and data accuracy guidelines
Ensure feedback is properly captured and delivered to home care providers
Participate in ongoing training and development opportunities
Skills Needed
Must be 18 years of age or older with a high school diploma or GED
Prior customer service or call center experience preferred but not required
Ability to type 40 words per minute
Strong communication and active listening skills
Comfortable having conversations over the phone for extended periods
Reliable attendance and time management skills
Ability to complete and pass required training
Ready to Join Us? If you’re looking for flexible work, a supportive team, and a role where your attention to detail and communication skills truly matter, we’d love to hear from you. Join Activated Insights and be part of a company that values growth, balance, and meaningful work every day. Apply today to get started!
In 2023, we united the leading post-acute and long-term care technology companies to deliver mission critical applications and analytics to enable better care. These companies were aligned in a shared mission to help improve experiences for our customers, employees and for the people in their care. Now operating as a single entity, we are unifying under a single brand that demonstrates the breadth of our capabilities and aligns to each of the markets we serve.
Formerly HCP (Home Care Pulse), Activated Insights enables long-term and post-acute care providers to optimize every interaction with employees and clients. By offering comprehensive capabilities in recruitment, training, retention, and experience management, we enable organizations to enhance care quality and boost employee engagement. Our data-driven approach, including industry benchmarking and recognition programs, helps providers improve satisfaction, reduce turnover, and achieve operational excellence. Activated Insights is dedicated to elevating the care experience across the continuum of senior living and home-based care.
