Job Description

Supervises the daily operations of the facility to ensure smooth, efficient operations. Works closely with physicians and administration to ensure that quality patient care is maintained in a fast-paced, and growing practice. Ensures that patient appointment utilization is maximize for all providers daily.

Essential Functions:

• Coordinates physician office operations.
• Facilitates communications to address operational issues on a timely basis.
• Implements and monitors compliance with office policies and procedures.
• Ensures all equipment is inventoried and maintained.
• Continually to improve patient satisfaction ratings.
• Works front office as needed to ensure efficient patient flow.
• Ensure all incoming calls are answered timely and handled appropriately; includes but not limited to scheduling appointments, reschedules, patient concerns, routing calls to appropriate destination within the company etc.
• Ensure provider schedules are being worked 2 weeks in advanced to fill available slots.
• Ensure confirmations are being performed prior to patient arriving
• Ensure “NO SHOWS” are worked every day
• Ensure recall reports are generated and worked
• Works closely with physicians and administration to ensure highest quality clinical care.
• Help coordinate needed building maintenance/repairs
• Hold coaching sessions and performance reviews with direct reports.
• Ensure the cash drawer is managed and balanced at the end of each day.
• Must keep abreast of changing organizational needs as it relates to business systems, legal practices, HIPAA compliance, OSHA, and technology.
• Perform other duties assigned as required by Administration.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

Education and Experience:.

• Highschool diploma or GED required.
• Medical practice experience required.
• Ophthalmology/Optometry practice experience highly preferred.
• Strong positive interpersonal skills; high degree of initiative, sense of organization and ability to identify and resolve problems.
• Individual must be able to work on discrete tasks in a high volume, high-pressured environment. Good judgement and professional demeanor a must.

Competencies:

• Effective time management.
• Clear and prompt communication.
• Ability to effectively and appropriately delegate.
• Ability to effectively develop a team.
• Strong positive interpersonal skills
• Effective oral and written communication skills
• Refined critical thinking skills
• Systems-thinker
• Patient-centered
• Staff-centered
• Results-oriented
• High degree of initiative (self-motivated)
• Attention-to-detail oriented
• Strong sense of organizational structure (respect for the chain-of-command)
• Ability to identify and resolve problems.

Travel Required:

As needed.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing on feet and walking.