Job Description

·Lead end-to-end SAP ABAP production support and application maintenance services, ensuring timely resolution of incidents, service requests, and problem tickets.

·Manage SAP BI/BW support activities including data loads, process chains, extractors, transformations, queries, performance tuning, and reporting issue resolution.

·Act as the primary escalation point for critical production issues and coordinate cross-functional teams for faster recovery and root-cause resolution.

·Oversee ticket triage, prioritization, SLA adherence, and support metrics for ABAP and BI/BW workstreams.

·Drive defect prevention, knowledge management, support documentation, and continuous service improvement initiatives.

·Collaborate with functional, Basis, security, integration, and infrastructure teams to ensure stable and reliable SAP operations.

·Review and guide technical solutions for enhancements, interfaces, reports, forms, conversions, and custom developments.

·Support release planning, transport management, regression coordination, and production deployment readiness.

·Partner with business stakeholders to understand support trends, recurring pain points, and opportunities for automation or optimization.

·Ensure compliance with development standards, audit requirements, change management processes, and support governance.

·15+ years of SAP experience with strong hands-on expertise in ABAP development and application support.

· 3+ years of experience in SAP BI/BW, including data modeling, extraction, transformations, process chains, query support, and performance troubleshooting.

· 4+ years of experience in a team lead or manager role, managing support teams in an enterprise SAP environment.

·Strong technical knowledge of ABAP objects including reports, ALV, interfaces, enhancements, BADIs, user exits, Scripts, SmartForms, Adobe Forms, RFC, BAPI, and IDocs.

·Good experience in Fiori frontend development with WEBIDE & GIT.

·Solid understanding of SAP ECC and/or S/4HANA environments, transport management, incident management, and change control processes.

·Technical experience in CRM is preferred

·Experience working in production support or AMS environments with exposure to SLA-driven support models.

·Strong debugging, root-cause analysis, and problem-solving skills across ABAP and BI/BW components.

·Excellent communication skills with the ability to interact effectively with business users, functional teams, and senior leadership.

Preferred Qualifications

·Experience with BW on HANA, BW/4HANA, CDS views, AMDP, and modern SAP reporting technologies.

·Exposure to SAP Fiori, OData, SAP Analytics Cloud, or SAP Datasphere.

·Experience supporting integrations with middleware and non-SAP systems.

·Experience in manufacturing, supply chain, finance, or other large-scale enterprise environments.

·Familiarity with Agile delivery, DevOps practices, and service improvement frameworks.

·Lead, mentor, and develop a team of ABAP and BI/BW support professionals through coaching, feedback, and career development planning.

·Create a positive, accountable, and collaborative team culture focused on service quality, ownership, and continuous learning.

·Set clear priorities, manage team workload effectively, and ensure balanced resource utilization across support and enhancement activities.

·Build strong relationships with stakeholders by communicating clearly, managing expectations, and providing regular status updates.

·Demonstrate calm and structured leadership during high-priority incidents and production escalations.

·Promote high standards in technical quality, documentation, process compliance, and customer service.

·Drive team engagement, conflict resolution, and cross-team collaboration across global or distributed support models.

·Identify skill gaps, support training plans, and encourage adoption of new SAP technologies and best practices.

·Strong ownership mindset with the ability to balance technical depth and managerial effectiveness.

·Ability to improve support operations while maintaining business continuity and service reliability.

·Customer-focused approach with strong stakeholder engagement and communication skills.

·Commitment to continuous improvement, team development, and operational excellence.