Job Description

SAP Software Configuration Coordinator

Location: Wrocław - 2 days in office / 3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

At EY, we’re all in shape to your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

The opportunity

The Software Configuration Coordinator is accountable for planning, coordinating, and governing software changes and releases across the enterprise landscape. This role ensures changes are promoted in a controlled, compliant, and risk-aware manner by partnering with development, Basis, enhancement, testing, and release teams.

This position is highly process-driven and requires experience with SAP Solution Manager (ChaRM, Enhanced Retrofits, Focused Build, Solution Documentation) and SAP Transport Management System (STMS) The role is critical to maintaining system stability and enabling timely, high-quality releases.

Your key responsibilities

• Plan, coordinate, and govern software releases and transport movements across the SAP landscape
• Manage and oversee end-to-end Change Request Management (ChaRM) activities
• Review, analyze, and remediate transport conflicts and retrofit issues prior to production promotions
• Ensure adherence to release, change, and transport management processes
• Coordinate with global, cross‑functional teams (Basis, Development, Testing, Business) to align on release readiness
• Monitor dependencies and interrelationships among SAP modules to mitigate risk
• Maintain accurate and up‑to‑date solution and release documentation
• Support governance forums by providing release status, risk assessments, and impact analysis
• Enforce process compliance while enabling timely delivery of business changes

To qualify for the role, you must have

• Strong understanding of the Software Development Life Cycle (SDLC)

Hands‑on experience with:

• SAP Solution Manager (ChaRM, Enhanced Retrofits, Focused Build, Solution Documentation)
• SAP Transport Management System (STMS)

• Experience with IT Service Management tools (e.g., ServiceNow)
• Knowledge of ITIL Service, Change, and Release Management practices
• Ability to lead and influence cross‑functional, multi‑location teams
• Strong analytical, problem‑solving, and decision‑making skills
• Able to manage multiple parallel releases and priorities with clear communication and effective organization
• Proficiency in English business language required

Behavioral & Professional Competencies:

• Detail- and quality-focused, with a consistent approach to following and improving processes
• Works effectively with distributed teams, including coordinating work across time zones and knowing when to escalate risks
• Excellent stakeholder communication and relationship‑building skills
• Adapts to changing priorities by re-planning work, communicating trade-offs, and maintaining delivery quality

• Standard working hours are 8:00 a.m. to 5:00 p.m. EST, with flexibility required to work outside these hours based on business needs.

Why this role is critical

The Software Configuration Coordinator plays a key governance role in ensuring:

• System stability during frequent releases
• Timely promotion of critical fixes and enhancements
• Reduced release risk through structured, repeatable processes

Not filling this role can result in release bottlenecks, higher defect leakage, increased operational risk, and over‑reliance on existing staff

Inclusive hiring note: We welcome applications from candidates with a wide range of backgrounds and experiences. If you need accommodation or adjustment during the recruitment process, please let us know.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions Any misconduct should be reported through the EY Ethics Hotline.