Job Description

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

We are looking for an experienced SAP Service Manager to manage and continuously improve SAP application services within a SAP S/4HANA Utilities / SAP Cloud for Utilities environment. The role acts as the main interface between business stakeholders, technical teams, and external vendors, ensuring service stability, quality delivery, and compliance with agreed SLAs and KPIs.

Key Responsibilities

• Act as Service Manager / Single Point of Contact for SAP Utilities services
• Manage end‑to‑end application service operations (run & change)
• Plan and coordinate evolutionary developments, including scope, resources, and timelines
• Oversee corrective, preventive, and evolutionary maintenance activities
• Manage suppliers and vendors, ensuring SLA and KPI compliance
• Monitor service performance and produce regular service reports
• Collaborate with functional and technical teams to ensure efficient issue resolution
• Ensure adherence to defined architecture, standards, and best practices

Qualifications

• Bachelor’s or Master’s degree in Information Technology, Engineering, Management, or related fields
• Proven experience as a Service Manager or similar role in SAP environments
• Strong hands‑on experience with SAP IS‑U / SAP S/4HANA Utilities / SAP Cloud for Utilities
• Solid background in application service management (AMS) and complex IT landscapes
• Experience working with integrated systems and middleware‑based architectures
• Familiarity with ITSM / ITIL processes (incident, problem, change, and SLA management)
• Strong functional analysis skills and understanding of enterprise business processes
• Experience coordinating multi‑vendor and multi‑stakeholder environments
• Practical experience with tools such as Jira, SharePoint, Power BI, and Microsoft Office (Excel, PowerPoint, Word)
• Portuguese – fluent and English – fluent (spoken and written)
• Strong communication and stakeholder management capabilities
• High level of autonomy, organization, and decision‑making ability
• Resilient and comfortable working under pressure
• Results‑oriented, proactive, and solution‑driven mindset

Additional Information

• Work regime: Hybrid