KION Business Services Polska is part of the KION Group, which is a world-leading supplier of forklift trucks, warehouse technology and supply chain solutions. We already employ more than 42,000 people in over 100 countries and are thus significantly driving the future of intralogistics while pursuing a clear sustainability strategy. In Cracow we hire around 750 Employees.
For one of our brands – Dematic - we are currently looking for SAP Service Consultant, who will support Dematic SAP Service in EMEA Live Operations Organization and contribute to innovative solutions that it implements.
If you want to be a part of keeping the world moving KION Business Services in Kraków is the right place!
Full support from the manager and team from the start
Outstanding and supportive atmosphere of collaboration in the team and KION
Flexible working hours and hybrid work - either home office or at our office next to Bonarka city center
Private medical care in LuxMed Group
MyBenefit Cafeteria Platform (with Multisport card available)
Group Life Insurance
Employee referral program
Company co-sponsored learning & development opportunities
Possibility of growth inside an organization
Carrying out second level support (24/7) on the hotline / by email including documentation of incoming service cases including solution description
You analyze processes in the SAP WM / EWM environment (including MFS)
You create training documentation and conduct customer trainings
You will supervise and support the project phases of testing, commissioning, go-live and ramp-up at home and abroad
You create the necessary documentation and change requests for our customers
You will visit our customers onsite (approx. 25% travel time) and familiarise yourself and, if necessary, your colleagues with the systems
You will act as the Point of Contact for various customers to establish and create continuous communication with our support customers
You record change requests and discuss their implementation in the team
Technology Stack you will work with:
SAP S/4 Hana (SAP WM Module)
SAP EWM module
Jira, Confluence, Ticket-Tool (Redmine)
Your Skills and Expertise:
Completed studies in computer science, business informatics or an internship with a corresponding background
First or several years of professional experience in the area of customer service / incident management
Good process knowledge in the SAP modules SAP WM / EWM/MFS desirable, but not mandatory
Practical experience with automated warehouse processes, as well as a good understanding of these are also advantageous
Fluent in written and spoken English
Fluent in written and spoken Polish
Service- and customer-oriented approach, as well as a confident and friendly manner
Agile and flexible mindset
Stress resistance and the ability to work in a team as well as initiative and a problem-solving orientation
If you have any questions - feel free to contact rekrutacja.krakow@kiongroup.com
Apply for the role and join us!
Are looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of supply chain solutions is our home. KION is shaping world trade – globally, regionally, locally. We ensure that supply chains reach their full potential: fast, efficient, smart, sustainable and reliable.
Our 42,000 employees make a real difference, helping us to become who we are today: The Supply Chain Solutions Company. Our people’s passion is innovating, automating, and orchestrating solutions for our customers’ supply chains.
Would you like to be part of our international team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry.
With us, you benefit from numerous development opportunities in a global group, including the possibility of working at one of our locations abroad on a temporary basis. Regardless of which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape how we act and how we work with colleagues, managers, customers, suppliers, and applicants both at home and abroad.
KION is the architect of global, regional and local supply chains. Our brands are well established:
Dematic is the global leader in intelligent supply chain and automation solutions. The Linde Material Handling and STILL brands serve the premium and higher value segments of the industrial truck market. Baoli focuses on industrial trucks in the lower value and economy segments.
As a provider of comprehensive supply chain solutions with a worldwide service network, KION has a global presence and a regional focus on the needs of its customers. KION brands keep the world moving.
You can access our Legal Notice via the link https://www.kiongroup.com/en/Service/Legal-Notice/ and our Privacy Statement here: https://www.kiongroup.com/en/Service/Privacy-Statement/
