Job Description

The Company:           Our client is a global technology solutions provider headquartered in Vietnam specializing in cutting-edge mobile-centric and web-based IT solutions. They have become a trusted partner to many industry leaders, particularly in the BFSI, FMCG, and healthcare sectors. They provide a wide range of digital transformation services, IT consulting, and system integration, helping businesses enhance their operational efficiency.           Our client is  recognized as the Largest IT Services Company in Fortune 500 SEA and Gartner's Top 50 IT Services Companies in Asia. With over 30,000 employees working in 83 offices across 30 countries on 5 continents, our client consistently delivers the best solutions to more than 1000 clients, including 100 Fortune 500 companies. Placing human resources as the cornerstone of its achievements, employee experience is our top priority in continually creating an innovative, open, and enjoyable work environment for every member.
The Responsibilities:

• Receive the knowledge transfer from the incumbent vendor, verify the project document and create manuals if needed.
• Level 2, 3 support SAP Maintenance projects with SLA committed to the clients.
• Support hours: Japan time zone (9:00 – 18:00 GMT+9), primarily 8x5. (If customer has any major change, release or urgent issue, working out of service hours could be expected.).
• Solve tickets/changes or customizing updates for the customer.
• Work with customer business teams & project teams effectively.
• Understand the customer business processes and the IT landscape rapidly and able to foresee the likely challenges.
• Report to Project Manager/Project Leader.
• Other tasks as assigned.

The Requirements:

• Bachelor/master's degree in Computer science, IT, or a related field.
• 5+ years of experience as an SAP SD Consultant or in a similar role.
• 3+ years of experience in SAP Maintenance projects.
• Mandatory languages: 1 of 2 below options:
  • Professional level in English (4 skills: listening, reading, writing, speaking).
  • Or Professional level in Japanese (N1/N2 4 skills: listening, reading, writing, speaking) + English ~B1.
• Strong verbal and written communication skills.
• Ability to work collaboratively and independently.
• Understanding of software development life cycle and methodologies.
• Understand and evaluate the business process as-is & to-be.
• Enable to consult SD processes to customers.
• Enable to translate the business process into the SAP system.
• Enable to do configuration in SAP, Testing and providing training to users.
• Experience in both SAP ECC (must have) and S/4 HANA (Optional).
• Proactive and flexible to work across time zones.
• SAP SD certification is a plus.

The Required Soft Skills:

• Strong verbal and written English communication skills (TOEIC 650+ or IELTS 6.0+).
• Working independently.
• Withstand high pressure and quickly adapt to new environments.
• Energetic/Pro-active.
• Comfortable working in outsourcing environment.
• Challenge oriented with an enthusiastic mindset to learn new technologies.
• Constant learner and team player.