Job Description

Industry: Mechanical Engineering

Number of employees: approx. 5000 - 6000

Reference number: 4R4RYV97

Key Facts: SAP technical service delivery, SAP RISE, SAP release management, SAP Cloud ALM, SAP S/4HANA, in Winterthur/home office.

Main tasks:

• Own the complete technical service delivery for RISE with SAP environments and help maintain system availability of at least 99% across the SAP landscape.
• Serve as the central point of contact between the customer and SAP via SAP for Me.
• Coordinate and manage service requests, incidents and escalations throughout their lifecycle.
• Use SAP for Me dashboards to track SLAs and KPIs, identify potential issues at an early stage and ensure timely resolution.
• Take responsibility for SAP release management, including the planning and coordination of transport deployments, upgrades, system refreshes and patching activities.
• Own the service management of SAP Cloud ALM and SAP for Me.
• Prepare and present regular service review reports covering system health, SLA performance and planned improvement measures.
• Provide technical support for S/4HANA migrations and cloud transformation initiatives delivered under RISE contracts.
• Introduce automation for monitoring and alerting in order to reduce incident response times.
• Maintain and continuously develop your technical expertise in line with the Group IT strategy and business objectives.
• Carry out any other duties assigned by management that are appropriate to the role and your professional qualifications.

Your qualifications:

• Several years of experience in SAP technical service delivery leadership.
• Strong technical expertise in SAP RISE, SAP Cloud ALM, SAP for Me, SAP BTP and IT service management.
• In-depth knowledge of SAP service requests, SLA monitoring and system provisioning visibility.
• Sound understanding of ITIL-based service management, particularly incident, problem and change management.
• Extensive experience as an SAP Release Manager, including the coordination of multiple deployments and ownership of the SAP release calendar.
• Experience managing SAP Basis system copies and updates as part of release activities.
• Participation in S/4HANA projects covering the complete end-to-end project lifecycle.
• Practical experience configuring and managing SAP Cloud ALM for requirements, testing, deployment and release management.
• Knowledge of the core standard SAP end-to-end processes used by the business community.
• Experience with business process monitoring, including the setup of process monitoring, KPIs and dashboards for end-to-end SAP processes.
• Excellent English skills are essential. German language skills are a significant advantage.

The salary range will be communicated confidentially.

If you have any questions, please contact us at any time on +41 55 299 58 58 or recruiting@ffiadvisory.ch. We will be happy to help you!