Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
We are seeking an experienced Project Manager to lead end-to-end project and service delivery for a large SAP Application Management Services (AMS) engagement. The role is responsible for project governance, delivery execution, customer and stakeholder management, financials, resource planning, risks, escalations and continuous improvement across SAP AMS services.
Experience: 15+ Years Total Experience, with minimum 5+ Years in SAP AMS Project / Program Management, with proven experience coordinating large SAP AMS and Application Support engagements.
· Lead end-to-end planning, execution and governance of SAP AMS projects, enhancements and initiatives, managing scope, schedule, milestones, dependencies, deliverables and quality.
· Own customer-facing governance and act as the key interface between customer IT/business leadership and SAP delivery teams; manage reviews, expectations, commitments and escalations.
· Ensure SLA/KPI adherence and effective management of incidents, problems, changes, releases, backlog, major incidents and service improvement plans.
· Coordinate cross-functional SAP teams and third parties; manage dependencies, transitions, releases, cutovers and successful handover into steady-state AMS.
· Maintain structured RAID, action, decision and RACI governance; proactively identify risks/issues and drive mitigation, recovery and closure.
· Manage project financials including revenue, cost, utilization, forecasting and profitability; identify commercial leakage and ensure effective scope/change control.
· Drive resource and capacity planning, skill requirements, onboarding, transitions and productivity across onsite/offshore delivery teams.
· Drive continuous improvement through automation, standardization, productivity improvement, ticket reduction, knowledge management and service quality initiatives.
· Ensure compliance with ITIL/ITSM, delivery processes, security, audit and customer governance requirements; maintain accurate and audit-ready documentation.
· Mentor PMO/project management resources and strengthen project management discipline, reporting and governance practices.
· 15+ years of total IT experience, with minimum 5+ years in SAP AMS Project / Program Management or coordination roles.
· Proven track record of being responsible and accountable for end-to-end delivery of large SAP AMS and application support engagements, with strong ownership of service performance, customer satisfaction, governance, resources, financials and escalations.
· Extensive experience managing large and complex SAP AMS / support environments with multiple functional and technical workstreams and distributed onsite/offshore teams.
· Strong experience managing multiple concurrent projects, enhancements, transitions, releases and continuous improvement initiatives within an AMS/support ecosystem.
· Proven customer-facing leadership experience, including senior stakeholder management, service reviews, escalations, issue recovery and executive governance.
· Strong understanding of ITIL/ITSM, SLA/KPI management, Incident, Problem, Change and Release Management.
· Experience with ServiceNow or equivalent ITSM tools is desirable.
· Strong leadership, communication, negotiation, analytical and problem-solving skills.
· Commercial and business acumen with experience in project financial management and change control.
· PMP / PRINCE2 / ITIL or equivalent certification preferred; SAP certification is an added advantage.
· SLA/KPI Compliance • Customer Satisfaction • Project Delivery Success • Financial Performance • Resource Productivity • Risk & Escalation Management • Service Quality • Continuous Improvement • Governance Effectiveness
B.E./ B.Tech. , M.B.A. Preferred
15 years
The Bosch Group is a leading global supplier of technology and services. It employs roughly 417,900 associates worldwide (as of December 31, 2024). According to preliminary figures, the company generated sales of 90.5 billion euros in 2024. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 470 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 86,900 associates in research and development, of which nearly 48,000 are software engineers.
Instagram: https://www.instagram.com/boschglobal/
Facebook: https://www.facebook.com/BoschGlobal
Glassdoor: https://bit.ly/3raTZnH
Imprint: www.bosch.com/corporate-information
Privacy statement: https://www.bosch.com/data-protection-notice-bosch-linkedin/
