Job Description

BridgePhase is a mission-focused technology company that designs, builds, secures, and operates modern digital solutions that drive national security, government efficiency, and mission success across the Federal Government. We empower agencies to achieve meaningful outcomes through high-performing software engineering, cloud, DevSecOps, cybersecurity, AI/ML, and platform modernization solutions delivered by collaborative teams focused on innovation, adaptability, and operational excellence. As a trusted partner, BridgePhase helps Federal organizations modernize critical systems, accelerate delivery, and achieve lasting mission impact.

In this role, you will serve as the primary point of contact for NS2 Cloud Customers within Federal Accounts, including both DoD and Federal Civilian (Fed-CIV) agencies, focusing on S/4HANA RISE Private Cloud Edition (PCE).

You will be responsible for strategic and operational delivery leadership, driving end-to-end customer engagement from contract signature onwards - covering onboarding, service delivery execution, release and maintenance planning, governance and architecture oversight, and renewal strategy.

This role requires a comprehensive understanding of DoD and Federal RAMP (FedRAMP, IL2–IL6) regulations and compliance frameworks, ensuring cloud delivery models meet applicable federal cybersecurity and regulatory mandates

*This position requires access to customer data. Must be a U.S. citizen. Fully remote position.

Key Responsibilities:

Engagement & Relationship Management

• Serve as the senior-level customer engagement lead and trusted advisor for Federal, DoD, and Fed-CIV clients.
• Conduct regular executive and quarterly business reviews with customer leadership to evaluate service quality and business outcomes.
• Deliver and interpret balanced scorecards and performance KPIs to ensure overall customer satisfaction and drive continuous improvement.
• Translate Federal mission goals into aligned SAP NS2 cloud strategies and roadmaps, helping customers maximize the value and security of their SAP investments.

Delivery & Operations Management

• Lead complex onboarding/transition projects in DoD and Fed-CIV regulated environments with an emphasis on compliance, security, and operational excellence.
• Serve as the single point of contact for service and support requirements across NS2 Cloud Services.
• Manage multi-domain service delivery according to defined scope, budget, and milestones, ensuring alignment with FedRAMP and DoD Impact Level (IL) standards.
• Oversee incident management and escalation processes, collaborating with internal Mission Control Center (MCC) and Operations Control Center (OCC) teams.
• Develop and enforce quality and compliance plans to maintain adherence to Federal security and operational standards.
• Lead customer release and maintenance planning, including IT calendar management and version control to maintain regulated compliance posture.

Account & Business Management

• Build senior executive relationships across customer stakeholder organizations, including procurement, program management, and security compliance teams.
• Identify and develop upsell and service expansion opportunities across SAP NS2 cloud offerings, in collaboration with Sales and Solution teams.
• Support renewals, contract extensions, and commercial change requests ensuring alignment with compliance and delivery goals.
• Drive Cloud Application Services operating profit reviews and ensure service-level adherence and SLA management.

Education & Experience Requirements:

• Bachelor’s Degree (or equivalent experience) in Business Administration, Computer Science, Technical Engineering, or a related field.
• 7+ years of customer-facing program or delivery management experience, preferably within Federal, DoD, or Fed-CIV environments.
• Deep understanding of DoD Cloud security models, FedRAMP compliance, and NIST frameworks.
• Proven ability to lead delivery for multiple customers while maintaining high compliance and service quality standards.
• Strong executive communication, relationship building, and stakeholder management skills.
• Expertise in service delivery for SAP solutions, including S/4HANA, BTP, and SAC, with experience in Cloud Application and Technical Delivery.
• Demonstrated adaptability and innovative mindset toward adopting new technologies, such as AI and automation, to optimize delivery performance and operations.
• Experience with SAP or SAP NS2 preferred.

Desired Professional Training & Certification:

• ITIL Foundation or higher certification preferred.
• Working knowledge of SAP NS2 Cloud models, operating processes, and Federal compliance standards.
• Familiarity with DoD IL2–IL6 certification levels, FedRAMP, DISA STIGs, and related regulatory frameworks highly desirable.

As with any dynamic technical environment, responsibilities will evolve based on mission needs. We are looking for individuals who are adaptable, proactive, and eager to take ownership of new challenges as they arise.

About Our Company:

BridgePhase was built around one simple belief: People who love where they work build better solutions. We bring top-tier engineering talent to the Government to support the nation's most critical work. Our people are not only technically exceptional, they're energized to deliver the engineering excellence, culture, and accountability our Government deserves. We thrive on building modern, secure, resilient solutions that accelerate mission outcomes, eliminate legacy barriers, and enable Government organizations to deliver faster and adapt smarter to meet today's demands and tomorrow's mission – without compromise.

Our Benefits:

At BridgePhase, we invest in our people with benefits that support your life, reward your impact, and reflect what matters most – both on the job and beyond it. Employee benefits include:

• Competitive compensation that reflects your skills and impact
• Multiple bonus programs rewarding performance, company growth, and employee referrals
• Flexible PTO with 20 days to use when you need them
• All federal holidays paid to help you truly recharge
• 7 paid sick leave because health always comes first
• 100% paid parental leave
• 401(k) with 6% match and no vesting period
• Top-tier medical, dental, and vision plans with low out-of-pocket costs
• Short- and long-term disability and life insurance included
• Pet insurance to support your four-legged family
• Annual professional development budget for training, certifications, and conferences
• Two paid community service days for causes that matter to you
• Social pod budget to connect with teammates wherever you live