Position's General Duties and Tasks
In these roles you will be responsible for:
Manage the project & accountable for timely and accurate customer deliveries
Review support execution & reporting on the project progress and provide direction and guidance as needed
Ensure that team maintains high level of competence and operational excellence
take critical business decisions to meet customer expectations
Escalation point of contact
Responsible for Continuous improvements & overall Delivery excellence
Having a minimum of 12+ yrs of hands-on work experience.
Flexible to work in different shifts as per project need.
Requirements for this role include:
Coordination with GRM/VMG/TA for timely fulfilments
Perform resource allocations and workload assignments according to delivery requirements
Responsible for achieving bench mark utilization of resources
Responsible for periodic reviews, recognition & rewards for resources
Resource attrition management / retention
Coordinate with HR/IT/Admin & other support functions to provide a conducive work environment for the resources
Should also be able to take of SLA adherence, daily traiging and ticket updates
Preferences: - Optional (nice-to-have’s)
Required schedule availability for this position is Monday-Friday (05.30am to 05.30 pm PST). The shift timings can be changed as per client requirements. Additionally, resources may have to work on weekend’s for any urgent business requirement.
NTT DATA – a part of NTT Group – IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. NTT DATA enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.
