Job Description

Career Category

Information Systems

As a Senior Manager of Information Systems at Amgen, you will lead a team responsible for overseeing the organization's information technology strategy and execution. You will collaborate with key stakeholders to identify business needs, develop technology roadmaps, manage IT projects, and ensure the delivery of high-quality solutions. Your leadership and strategic mindset will enable you to drive innovation, optimize system performance, and enhance the overall IT capabilities to support the company's goals.

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

ABOUT THE ROLE

The role is responsible for leading and charting the course for the Global Supply Chain Physical and Financial Flow Domain consisting of Global Trade and Tolling business capabilities. Physical Financial Flow Solutions Lead will drive end-to-end solution design, implementation, and optimization of financial and trade flow processes. This role requires deep expertise in SAP Global Trade System (GTS), Tolling operations, and strong business analyst and client-facing skills to bridge the gap between IT and business stakeholders. The candidate will lead cross-functional initiatives, ensure seamless integration of trade, supply chain, finance, accounting and operational processes while enable compliance and efficiency in global operations.

The ideal candidate will have deep expertise in OTC (Order to Cash), RTR (Record To Report) and PTS (Plan To Stock) processes as well as SAP ECC, S/4, GTS, SAP TM, SAP EWM Systems in Pharmaceuticals domain, with strong technical background, business analysis and client-facing skills to translate requirements into scalable, reliable solutions.

Roles & Responsibilities:

• Lead the design, development, and delivery of Physical Financial Flow (PFF) solutions across global trade and tolling operations.
• Act as the primary solution owner for Tolling processes, ensuring alignment with global business and compliance requirements.
• Oversee end-to-end implementation of PFF solutions, including integration of Supply Chain, Finance, Accounting and Tax as well as related SAP ERP Systems.
• Partner with business teams to gather, analyze, and prioritize requirements related to financial flows, tolling, and trade compliance.
• Drive tolling process design for raw material sourcing, conversion, and settlement flows, ensuring transparency and accuracy in financial reconciliations.
• Ensure compliance with global trade regulations by leveraging SAP GTS functionalities (import/export management, customs, compliance, and embargo checks).
• Lead efforts in standardization and harmonization of trade and tolling processes across multiple geographies.
• Ensure adoption of AI driven tools and collaborating with business to identify AI driven use cases.
• Collaborate with geographically dispersed teams, including those in the US and other international locations.
• Serve as the primary point of contact for business stakeholders, understanding needs, gathering requirements, and providing thought leadership.
• Conduct workshops, stakeholder interviews, and requirements-gathering sessions to capture functional and compliance needs to be maintained and prioritized in a Product Backlog.
• Translate complex technical capabilities into business-friendly language, facilitating alignment across IT and business functions.
• Partner with Supply Chain, Finance, Accounting, and Tax teams to ensure serialization solutions drive measurable business value.
• Maintain system documentation, business process workflows, and compliance reporting.
• Ensure cross-team alignment and manage risks, escalations, and interdependencies.
• Work with Operation Team to ensure proper Serialization system monitoring, identify improvement opportunities, and drive continuous optimization.
• Lead vendor and partner relationships, ensuring quality delivery and alignment with business objectives.
• Build and maintain relationships across IT, business units, and enterprise leadership to align strategy and execution.
• Provide guidance, mentoring, and knowledge-sharing across IT and business analyst teams.

Basic Qualifications and Experience:

• Any Degree and 12 - 17 years of experience in Business, Engineering, IT or related field

Functional Skills:

Must-Have Skills:

• Demonstrated experience with at least 8 years focused SAP GTS, SAP ECC/S-4 and tolling processes within a global enterprise environment.
• Strong knowledge of SAP ERP (ECC/S4), OTC, RTR, PTS related Finance/Accounting/Supply chain processes.
• Deep understanding of Supply Chain Product physical flows, financial flows, trade compliance, customs management, and import/export processes.
• Strong understanding of pharmaceutical/life sciences processes and business requirements.
• Proven track record as a technical lead guiding team to achieve business requirements.
• Excellent facilitation, communication, and stakeholder management skills.

Good-to-Have Skills:

• Experience in a leadership role within a pharmaceutical or technology organization
• Extensive experience in software development lifecycle.
• Strong analytic/critical-thinking and decision-making abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Established business partnerships and IS governance practices involving senior business stakeholders
• Broad working knowledge of key IS domains and layers

Professional Certifications (please mention if the certification is preferred or mandatory for the role):

• SAFe Agile Practitioner (preferred)

Soft Skills:

• Excellent leadership and team management skills.
• Strong transformation and change management experience.
• Exceptional collaboration and communication skills.
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented with a focus on achieving team goals.
• Strong presentation and public speaking skills.
• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams

Shift Information:

This position requires you to work a later shift and may be assigned a second shift schedule. Candidates must be willing and able to work during evening shift, as required based on business requirements.

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.