Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you´ll build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Position Title: SAP iXP Intern - Support Engineer - Next Gen Ariba

Location: São Leopoldo, Brazil

Key tasks include, but are not limited to, the following:

• Enable customers to implement and operate their SAP solutions efficiently
• Provide solutions to technical and functional issues, as well as consulting on procedural queries, impacting customers' use of SAP Ariba, SAP Business Network, or SAP Fieldglass
• Perform root cause analysis of reported incidents and handle escalated customer issues
• Report errors and code defects to development organizations, collaborating to prioritize fixes and validate solutions
• Collaborate closely with other SAP Lines of Business (LOBs) to ensure great customer service
• Participate in global projects around support processes, infrastructure requirements, and quality assurance
• Provide ongoing and timely communication with customers across all supported channels (phone, ticketing system, expert chat)
• Stay curious and committed to continuous learning, following a personal development plan and finding growth opportunities in daily tasks
• Act in accordance with SAP Support Strategy and Culture, and adhere to Key Performance Indicators (KPIs)

What you bring:

A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results-oriented approach and the courage to take initiative.

• Experience in Support, Consulting, Software Development, IT, or Quality Assurance
• Experience in customer-facing roles, including the ability to listen, engage in real-time, and effectively handle difficult interactions
• Outstanding communication skills, with fluency in spoken and written English required
• Proven ability to manage multiple tasks and projects with changing priorities in a fast-paced, cross-cultural environment
• Experience using AI tools (Copilot, Claude, ChatGPT) to accelerate root cause analysis, interpret error messages, and suggest resolution paths
• Ability to leverage AI-generated suggestions critically, validating outputs before applying them in customer-facing contexts
• Ability to troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding workarounds
• Ability to analyze logs based on error codes and write basic SQL queries for data investigation
• Experience troubleshooting and debugging common web browsers

Where you belong

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

1. Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
2. Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
3. Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

The Proactive Support and Innovation team plays a key role in SAP’s customer success by preventing future issues, strengthening technical knowledge, and driving continuous improvement across support operations. By combining proactive problem-solving, knowledge management, innovation, and product expertise, the team helps ensure a better customer experience while enabling SAP teams to work more effectively.

Working closely with teams across SAP, we create and enhance technical documentation, test internal systems, develop product expertise, and contribute to innovation projects that support SAP’s vision and goals. We also embrace new processes, technologies, and ways of working, while sharing knowledge and feedback to continuously improve our solutions and deliver greater value to customers and internal teams worldwide.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 458079 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid