At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
As an IT End User Support Specialist for Deal Support CoE L2C EU/AS, you help our customer-facing
roles (e.g. sales team) to be more productive. This allows them to focus on their customer first,
simplifying the buying experience with SAP. In your role, you bring reliable, qualitative, and professional
assistance to both transactional and business-related questions. You will learn about and support
various business applications, processes, and deal motions – and therefore gain a deep understanding
of how sales operate in a Cloud company. This specific role will focus on supporting Cloud, On
Premise, Services Sales, and future deal motions and processes, therefore securing our current
business and engaging in the transition to new.
Core Tasks:
the issue.
mitigate escalations.
ticketing. You may engage in simple exchanges or more complex consultations based on your
growing levels of expertise
efficient.
know-how and collaboration.
The BASE Team is the liaison between customer-facing roles and their daily applications, sales
processes, and technical development. We specialize in bringing high quality, user-oriented support to
make complex situations simple and connect the dots for a smoother end-to-end experience. This
includes training and informing our users along each step of the way. The team is spread across the
world with three main hubs in Prague, Manila, and Buenos Aires. Our team members are motivated and
committed to collaborate and partner for success, aspiring to be a best-in-class support unit.
Equal Employment Opportunity (EEO) Statement
Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
The right candidate is curious and solution oriented. They are fast learners and easily communicate and
connect with people within and beyond the team, virtually and/or in person.
In addition, you will bring:
About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
SAP is the leading enterprise application and business AI company. We stand at the intersection of business and technology, where our innovations are designed to directly address real business challenges and produce real-world impacts.
Our solutions are the backbone for the world’s most complex and demanding processes. SAP’s integrated portfolio unites the elements of modern organizations — from workforce and financials to customers and supply chains — into a unified ecosystem that drives progress.
SAP privacy statement for followers: www.sap.com/sps
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We believe in open dialogue and constructive feedback, but we will remove content that violates these guidelines without notice. We appreciate your understanding and contribution to a respectful community.
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