Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build:

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship — it’s the foundation for a career built on connection, creativity, and impact.

Position title: SAP iXp Intern – CAS Service Center

Location: São Paulo, SP, Brazil (hybrid)

* Please add your resume in English

Meet your team

The Customer Engagement & Adoption business unit in SAP focuses on accelerating cloud adoption and ensuring customers achieve tangible business outcomes from SAP innovations. The unit aims to drive increased renewal rates by orchestrating adoption journeys across the SAP Business Suite, activating relevant roles, and operating a consistent service model for speed and scale.

SAP Cloud Application Services for S/4HANA (Private and Public) provides expert management and support of the SAP application layer, allowing businesses to focus on core activities, reduce in-house resource needs, and lower costs.

The CAS Service Center and Quality Assurance is responsible for 24x7 Service Desk activities, customer master data, reporting and management of CAS processes, incl. Quality- and Knowledge Management.

What you’ll do:

As a regional CAS Service Center member, you will work closely together with our regional Application Service Manager, delivery manager, process- and quality manager.

Your responsibilities may include:

• Support initiatives in CAS Delivery Acceleration & Service Center
• Build up CAS contracts and maintain further master data
• Support the definition and documentation of global standards as well as initiation and tracking of corrective actions in collaboration with topic owner to meet quality assurance and expectations
• Analyzing and reporting of tickets across SAP ticket systems and Service Now, SLA violations and check of compliance with quality standards
• Definition, tracking and reporting of KPIs
• Documentation and roll out of Wiki-pages, processes and other enhancements
• Contribute to continuous process improvement initiatives within the CAS team
• Internal testing

What you bring:

• Current enrollment in a Bachelor’s degree program in Business Administration, IT Technology, or related fields
• Graduation expected within approximately 24 months
• Advanced written and verbal communication skills in English; Spanish is a plus
• Analytical thinking, recognition and understanding of coherencies and dependencies
• Strong organizational skills with high attention to detail
• Proactive mindset with initiative, perseverance, and genuine curiosity
• Solid interpersonal and communication skills, with the ability to engage effectively with internal and external stakeholders
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Team player with a collaborative, solutions-oriented attitude
• Commitment to continuous learning and professional development
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Outlook, etc.)
• Interest in partner ecosystems, channel operations, and business administration processes

Where You Belong:

Be part of SAP Next Gen, a global community for students, universities, schools, and educational partners who are passionate about innovation and technology.

Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.

Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.

Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

Follow @LifeatSAP on Instagram and don’t miss anything about our experiences worldwide!

#LifeAtSAP

#SAPNextGen

* Please add your resume in English

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 456577 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid

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