Job Description

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in specialty diagnostics, in applied and biopharma applications, in microscopy and nanoanalysis, as well as in industrial and cleantech research, and next-gen semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

For more information, please visit www.bruker.com

Responsibilities

• Contact person for our business in the design and implementation of innovative customer service solutions with SAP Service in our global SAP SAP S/4 HANA system.
• Responsible for the entire development process - from requirements gathering, design and implementation to stable productive operation of the developed solutions.
• Support the continuous integration between SAP (CS / S/4HANA Service) and SalesForce
• Optimization of existing processes by using innovative technologies to support digital transformation.
• Participation in overarching working groups and communities of practice, you help shape our technological foundations.
• Integration of adjacent systems as part of the product development process.
• Takeover of education sessions to our key user community by conducting training sessions.
• Responsible for improvement of existing business processes by resolving support tickets (incidents and minor changes) and contribute to process improvement & harmonization.
• Contact person for and management of external implementation service providers.

Qualifications

• Bachelor’s degree in business administration, Computer Sciences or comparable qualification
• Strong experience in SAP Customer Service (CS).
• Good understanding of SAP Service processes (Service orders, Notifications, Warranties, Repairs, Billing and related master data such as Equipments and installed base).
• Initial or hands-on experience with SAP S/4HANA Service is highly desirable.
• Experience with SAP–Salesforce integration or comparable CRM integrations.
• Very good process experience in Service, crossfunctional knowledge in depending on areas like SAP SD and MM.
• Several years of experience in SAP application support and / or implementation projects.
• Ability to manage conflict situations.
• Able to provide and receive constructive feedback.
• Able to quickly adapt to new situations and to work autonomously.
• Flexibility and seeing change as an opportunity.
• Sense of responsibility.
• Solution oriented work attitude.
• Team player with good time management.
• Strong analytical and problem-solving skills.
• Familiarity with IT Service- and Change- Management processes.
• Communication skills (English C1, German C1).