Schwarz Gruppe

SAP HCM - Service & Support Specialist (m/f/d)

Schwarz Gruppe  •  Barcelona, ES (Onsite)  •  3 hours ago
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Job Description

Join Schwarz Digits - IT Hub of Europe's Largest Retail Group.
At Schwarz Digits Spain, we provide high value IT services for the entire Schwarz Group, which includes Lidl, Kaufland, Schwarz Produktion, PreZero, Schwarz Digits, STACKIT, and XMCyber.
As part of a top 5 global retail company, we serve 6 billion customers through 14,200 stores in 32 countries, supported by over 595,000 employees. We are looking for open-minded colleagues with passion for technology, who are willing to find diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.
Elevate your career with us, where development and progress are at the heart of everything we do.

Your tasks

  • You strengthen our international team in the Schwarz Group's Support & Operations department, especially in HR Systems, more specifically, in SAP HCM.
  • You support our HR Keyusers and HR Business Solutions Experts from Lidl, Kaufland and other companies in the Schwarz Group with troubleshooting.
  • You prioritize, analyze, document and process incoming error tickets and service requests.
  • Your activities include close cooperation with specialist departments and the internal and external development departments.
  • If necessary, you train the local support departments with specially created training sessions.
  • Continuous optimization of the support processes and operations is one of the focus of your day- to- day.
  • You handle proactive and reactive problem management to avoid long-term disruptions in HR Systems.
  • You are the service contact person for application support


You profile

  • Desired University degree in Information Technology or similar
  • You have already professional experience in Support tasks or IT projects
  • Ideally you have experience handling Support Ticketing Systems
  • Knowledge in SAP HCM is nice to have
  • Fluent English and German
  • It motivates you when you familiarize yourself with new topics
  • You are characterized by strong analytical skills, networked thinking, and an affinity with process optimization
  • You enjoy working in an international team
  • You are results oriented, and demonstrate a ‘can-do' attitude – adaptability, flexibility and resourcefulness
  • Knowledge in ITIL is a plus.
Schwarz Gruppe

About Schwarz Gruppe

Wir sind die Unternehmen der Schwarz Gruppe: Wir produzieren, handeln, entsorgen, recyceln und digitalisieren. Mit den Sparten Lidl, Kaufland, Schwarz Produktion, PreZero und Schwarz Digits sowie den Schwarz Corporate Solutions sind wir eine international führende Handelsgruppe. Wir schaffen Lösungen, die das Leben von Milliarden Menschen heute und in Zukunft nachhaltiger, gesünder und sicherer machen.

Lidl und Kaufland bilden die Säulen im Lebensmitteleinzelhandel. Viele Eigenmarkenprodukte und nachhaltige Verpackungen in deren Regalen kommen direkt von der Schwarz Produktion. Der Umweltdienstleister PreZero fördert mit seinem Wertstoffmanagement eine funktionierende Kreislaufwirtschaft. Schwarz Digits bietet als IT- und Digitalsparte überzeugende digitale Produkte und Services an, die den hohen deutschen Datenschutzstandards entsprechen, und garantiert so größtmögliche digitale Souveränität. Als partnerschaftliche Dienstleister unterstützen die Schwarz Corporate Solutions die Unternehmen der Schwarz Gruppe bei allen Themen über Verwaltung, Personal bis hin zu operativen Tätigkeiten.

Wir existieren, um das Leben heutiger und kommender Generationen zu verbessern. Deshalb warten wir nicht, bis Herausforderungen zu Problemen werden. Wir nutzen Chancen und handeln voraus.

#Voraushandeln statt nur vorausdenken – die Unternehmen der Schwarz Gruppe.

Impressum: https://gruppe.schwarz/impressum

Industry
Retail & Ecommerce
Company Size
51-200 employees
Headquarters
Neckarsulm, DE
Year Founded
Unknown
Website
gruppe.schwarz
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