• Build, drive, and continuously develop Liebherr's Global SAP Functional Operations organization, establishing scalable Level 2 and Level 3 application support capabilities.
• Define and implement the Global SAP Application Management Services (AMS) operating model, including governance, support processes, service levels, knowledge management, and operational procedures.
• Lead the transition from implementation and Hypercare into stable business operations, ensuring structured knowledge transfer, operational readiness, and successful handover from project teams to operations.
• Manage global functional application support activities, ensuring timely resolution of incidents, service requests, problems, and business-critical issues while meeting agreed service levels.
• Establish operational governance, service performance KPIs, reporting, and continuous improvement initiatives to enhance application stability, service quality, and business satisfaction.
• Evaluate, onboard, and manage external Application Management Services (AMS) providers, where applicable, ensuring high-quality service delivery, effective governance, contractual performance, and seamless integration with Liebherr's internal support organization.
• Build and develop a high-performing international support team, fostering collaboration, coaching, knowledge sharing, and continuous professional development.
• Drive continuous optimization of support processes, documentation, automation, and operational best practices leveraging tools such as ServiceNow.

• Bachelor's or Master's degree in Information Technology, Business Administration, Engineering, or a related field. Certifications such as ITIL, PMP, or Agile are considered a strong advantage.
• 10+ years of professional experience in SAP Application Management, SAP Operations, ERP Support, or SAP transformation programs, including leadership responsibilities.
• Proven experience establishing or leading SAP Level 2 and Level 3 support organizations within international SAP implementation or Application Management Services (AMS) environments.
• Strong understanding of SAP application lifecycle management, Hypercare, transition to operations, service management, and continuous improvement practices.
• Experience defining support operating models and managing international support organizations, external service providers, or Application Management Services (AMS) partners.
• Good understanding of SAP functional business processes across Finance, Supply Chain, Sales, Service, Manufacturing, or related business domains.
• Experience working with IT Service Management frameworks (e.g., ITIL), application lifecycle management tools such as SAP Cloud ALM and ticketing management systems such as ServiceNow.
• Strong leadership, communication, and stakeholder management skills, with the ability to build collaborative relationships across business, IT, and external partners.
• Excellent analytical, organizational, and problem-solving skills, with a structured, customer-oriented, and results-driven approach to work.
• Fluent in English (written and spoken); additional languages (e.g., German or Spanish) are an advantage.
• Willingness to travel (up to 20%) to Liebherr sites worldwide to support Hypercare transitions, and operational readiness.

At Liebherr, we believe people are at the heart of our success. As part of our international team, you’ll enjoy a secure role in a family-owned company that values innovation, collaboration, and long-term career growth:

• Competitive compensation and benefits package that recognizes your expertise
• Flexible and hybrid working model
• Creative freedom and responsibility to shape processes and solutions in our global transformation
• Continuous learning and development with tailored training and certification opportunities
• Meal vouchers
• Life and accident insurance
• Option to include a premium private health insurance package as part of the flexible remuneration
• A safe, stable and international workplace within a trusted family business that invests in people

Please only use the online application option.

Please note that we do not accept applications via recruitment agencies for this position.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Karoliina Rissanen.

One Passion. Many Opportunities.