About the Role:

We are seeking an
experienced SAP Functional Consultant to support Talent Management and HR
operations within our global IT environment. The role focuses on ensuring
smooth operations of SAP SuccessFactors and delivering high-quality support to
users and stakeholders.

Key
Responsibilities:

• 
  Manage and resolve incident and
  service request tickets related to SAP SuccessFactors, ensuring SLA
  compliance.
• 
  Collaborate with 1st and 3rd Level
  Support to troubleshoot and resolve issues.
• 
  Handle ticket dispatching within and
  across teams, cluster incidents, and create problem tickets and user
  stories.
• 
  Respond to queries from colleagues
  and stakeholders professionally and timely.
• 
  Create and maintain knowledge base
  articles.
• 
  Identify and recommend improvements
  to enhance operational efficiency (e.g., automation initiatives).

Requirements

Essential
Skills:

• 
  SAP SuccessFactors technical
  operations experience across modules.
• 
  Familiarity with ticketing systems
  (e.g., ServiceNow).
• 
  Understanding of ITIL processes.
• 
  Strong communication and
  interpersonal skills; ability to work effectively in a team.
• 
  High attention to detail with a focus
  on quality and continuous improvement.

Advantageous
Skills:

• 
  Deep technical knowledge in SAP
  SuccessFactors modules.
• 
  Ability to perform root cause
  analysis and recommend solutions.
• 
  Understanding of HR processes and
  best practices.
• 
  Experience in data analysis and
  reporting within SAP SuccessFactors.
• 
  Knowledge of integration tools (e.g.,
  Integration Center, CPI).
• 
  Exposure to multinational work
  environments.

Qualifications
& Experience:

• 
  SAP SuccessFactors certification is a
  plus.
• 
  Minimum 1 year of experience in SAP
  SuccessFactors support or operations.