
SAP FICO Lead
Welcome Break Support Centre, Newport Pagnell, Milton Keynes, Buckinghamshire, MK16 9EZ
Competitive pay plus fantastic benefits, bonus scheme & discounts
Introduction to role:
Applegreen is in a rapid growth phase and has recently upgraded the backoffice operations to the latest generation SAP S/4 Hana. The systems are being supported by a SAP Centre of Excellence (CoE), responsible for best in class delivery of SAP support to a growing/multi country user community. The SAP CoE will be a fast-moving proactive support function. Through a disciplined governance process that aligns priorities and by delivering quick wins and simple business solutions, the SAP CoE is focused on meeting our customer’s expectations while delivering service second to none. Our CoE aims to educate and empower, joining forces across teams to connect solutions and eliminate issues. And in turn switch attention to continuous improvement opportunities.
The FICO Lead role will form part of the SAP CoE and the successful candidate will guide a small team within the CoE, playing a key role in the ongoing support and continued development of the FICO module. The role reports to the Head of Enterprise applications and will require leadership accountability with a focus on process driven performance, intense collaboration with both team and customer, thoughtful, fast and disciplined execution. The successful candidate will be passionate, customer focus and have a tenacious commitment to continuous improvement. You will be accountable for the services that the team deliver to the customer and will ensure that agreed service level targets as well as levels of quality are managed and maintained. You will continually strive to improve the services delivered by the team and drive improvement initiatives that align Applegreen with best practice and process.
Key Responsibilities for a SAP FICO Lead:
Being a SAP FICO Lead should be able to independently lead the module and drive & participate in business discussions; provide recommendations, solutions in various processes.
What an SAP FICO Lead will ideally have:
Additional Key Skills & Attributes:
About Applegreen
Established in 1992, Applegreen is a convenience food and beverage retailer and operator of petrol forecourts and motorway service areas with a major presence in the Republic of Ireland, the United Kingdom and the USA. The Group is focused on acquiring and developing new Service Area and Petrol Filling Station sites in each of the three markets in which it operates. As at 30 June 2019, the business operated 483 forecourt sites and employed c11,000 people.
The Group offers a distinctive convenience retail offering with three key elements:
In addition to its own proprietary Bakewell brand, the Group enjoys established partnerships with a portfolio of high-quality international brands. Following the Welcome Break acquisition, new brand partners include Starbucks, Waitrose, WH Smith, KFC, Pizza Express, Taco Bell, Subway and the Ramada and Days Inn hotel brands. These are in addition to existing brands including Burger King, Subway, Costa Coffee, Greggs, Lavazza, Chopstix, Freshii and 7-Eleven, some of which also have an existing presence on the Welcome Break network.
Applegreen is the number one Motorway Service Area operator in the Republic of Ireland and the number two Motorway Service Area operator in the United Kingdom. Applegreen prides itself on its Charitable Fund. Which was set up in 2009. Every time a customer makes a shop and & fuel or a shop-only purchase, the company donates 1c to the Applegreen Charitable Fund.

Welcome Break is one of the UK’s leading motorway service area operators, running 53 service areas and 31 hotels across the UK. Welcome Break amenity buildings, fuel forecourts, EV charging and hotels are open 24 hours a day, 365 days a year and attract 85 million customers annually.
We've been around for over 60 years and are in locations across the UK. Our 5,000+ strong team strive to proudly and passionately offer our customers’ world class hospitality and retail brands such as Starbucks, KFC, Burger King, Subway, Waitrose and WHSmith, as well as hotels under the Ramada and Days Inn brands. We are majority owned by Applegreen, a global leading roadside convenience retailer, with operations across the UK, Republic of Ireland and the USA.
Our business is about people, the 85 million people who visit our sites each year and the teams who make the business the success it is. Every one deserves to get a warm welcome and enjoyable break with the very best service, facilities, food and drinks we can provide.
Providing customers with a welcome break is really important to us. Every day here is as challenging as it is enjoyable, as rewarding as it is fun. We believe that the same should be true once our working day is over, so we do everything we can to make sure our teams can get their work/life balance just right!
Everyone has an equal opportunity to succeed at Welcome Break. To make sure that those achievements are recognised, we have many recognition schemes, most of which are peer to peer recognition. What’s more, we work hard to build a culture of openness, listening to customers and our own people so we can identify opportunities to improve service, innovation and engagement.