Job Description

Schwarz Digits creates the technological foundation for digital sovereignty in Europe. As the IT and digital division of the Schwarz Group, we develop and manage the IT infrastructures for the retail divisions Lidl and Kaufland, as well as Schwarz Production and PreZero. At the same time, we operate as an independent provider in the external market to support companies across Europe in their digital transformation. We bundle our core services in the areas of Cloud, Cyber Security, Data & AI, Communication, and Workspace.

Join us and contribute to digital sovereignty in Europe. With us, you will work at the intersection of agility and security: You will benefit from fast decision-making processes, enjoy genuine creative freedom in your projects, and be able to build upon the stable foundation of the Schwarz Group.

Your tasks:

• You strengthen our international team in the Schwarz Group's IT-Finance & Corporate Functions department, working with IT systems of the Administration area, with focus on Accounting and Controlling
• You work on tickets and other tasks related to operational processes
• You support our Keyusers and Business Solutions Experts - colleagues from Lidl, Kaufland and other companies in the Schwarz Group - with troubleshooting of incidents, solving problems and implementation of software changes.
• You prioritize, analyze, document and process incoming incident tickets.
• Your activities also include close cooperation with the specialist departments and the internal and external development departments.
• If necessary, you train the local support departments with specially created training sessions.
• Continuous optimization of the support and operations processes is one of the focus points on your day-to-day work.
• You handle proactive and reactive problem management to avoid long-term disruptions in FI Systems.
• You collaborate with other departments, document new processes and help to transfer the acquired know-how to other team members.
• You are the service contact person for application support

Your profile:

• Desired University degree in Information Technology or similar
• You have already professional experience in IT support tasks or IT projects
• Ideally, you have experience handling Support Ticketing Systems
• Knowledge of SAP MM and FI is nice to have
• Experience in Accounting are nice to have
• Fluent English and German both spoken and written
• It motivates you when you familiarize yourself with new topics and you can understand and adapt to new IT processes and technologies easily
• You are characterized by strong analytical skills, networked thinking, and an affinity with process optimization
• You enjoy working in an international team
• You are results oriented, and demonstrate a ‘can-do' attitude – adaptability, flexibility and resourcefulness
• Knowledge in ITIL is a plus.

We look forward to receiving your application.

Aidan Cutanda Lundy · Reference no. 48113
Stiftsbergstraße 1 · 74172 Neckarsulm, Germany