Job Description
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking an experienced SAP CRM Functional Consultant to support and enhance SAP CRM solutions across support and implementation projects. This role focuses on functional assessment, operational quality improvement, incident and problem management, and optimisation of CRM module usage while ensuring SAP best practices are consistently applied across the EVO systems. The individual will work closely with functional teams and stakeholders to ensure stable, efficient, and customer-focused CRM operations.
What you’ll do
Conduct SAP CRM functional assessments for support and implementation projects.Build and maintain a strong understanding of Interaction Agent and Administrator business roles.Provide an overview and functional input on organisational structures and rule customisation capabilities.Collaborate with functional teams to assess operational and quality-related issues, identify gaps, and manage effective closure plans.Perform error trend analysis and support structured problem management activities.Analyse CRM tickets to identify recurring issues and improvement opportunities.Provide incident and problem management resolution support in exceptional circumstances.Optimise the usage and performance of SAP CRM modules across the organisation.Ensure SAP best practices are adhered to while operating and supporting the EVO systems.Contribute to ongoing and special projects in a supporting functional capacity.Build and sustain strong, collaborative relationships with internal and external stakeholders.Deliver a highly customer-focused service, ensuring end-user processes are not delayed.
Who you are
An individual with strong functional knowledge of SAP CRM in support and implementation environments.Experienced in operational issue assessment, quality improvement, and gap analysis.Comfortable working with complex system landscapes and understanding end-to-end configurations.Skilled in incident, problem, and error trend management within enterprise systems.A clear and confident communicator with effective facilitation and stakeholder engagement skills.Customer-focused, collaborative, and able to balance operational stability with continuous improvement.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
Exposure to large-scale SAP CRM landscapes within a global telecom organisation.Opportunities to contribute to transformation and optimisation initiatives.Collaboration with diverse, cross-functional, and international teams.A role that combines functional expertise with stakeholder impact and customer value delivery.
What skills you will learn
Advanced SAP CRM optimisation and best-practice application.End-to-end system landscape analysis in complex enterprise environments.Structured problem management and error trend analysis techniques.Enhanced stakeholder management and functional consultancy skills.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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