Job Description

The SAP CAR Application lead is responsible for business processes in one or more SAP domains, for enhancements, testing of SAP applications, and for related deployment and Sap maintenance activities. This role will work with other IT & Business leads to support day to day processes, solve tickets, work with AMS/CAS on need basis and resolve application issues. This role will be part of SAP CoE team to support projects , enhancements, Day to Day triage activities support , production support, timely resolve issue tickets, service requests , work on CoE initiatives & directives to achieve deliverables. The SAP CAR Lead will play a pivotal role in implementing and supporting the SAP Customer Activity Repository (CAR) solution. This position will focus on configuring, optimizing, and providing ongoing support for SAP CAR to improve customer activity tracking, retail analytics, and business decision-making. The ideal candidate will have in-depth experience in SAP CAR, retail processes, and customer activity analysis, as well as strong problem-solving skills to implement innovative solutions

DUTIES AND RESPONSIBILITIES:

• Experience with the following modules of CAR: Point-of-Sale Data Transfer and Audit (POSDTA), functional proficiency is required in the areas of applications like SAP CAR, S4, SLT & Fiori
• Good experience in SAP CAR sales audit functionality and able to troubleshoot and guide business stakeholders for any transactional interface related issues
• Lead the design, configuration, and implementation of SAP CAR solutions to support customer activity tracking and retail analytics.
• Collaborate with business stakeholders to understand requirements and translate them into SAP CAR functionality that supports business objectives.
• Configure and customize SAP CAR to ensure seamless integration with other SAP modules
• Experience with Retail systems architecture and integration with SAP
• Knowledge of SAP Fiori and various SAP CAR KPIs
• Knowledge of Reporting using the content for POS Analytics and other CAR functions
• Ability to handle multiple deliverables and projects
• Inbound Queue monitoring from POS/Middleware
• Troubleshoot Master data failures (Article, Site, Prices) and make changes
• Day to Day triage activities support – S4 HANA/ (IDOC Troubleshooting & Resolution)
• Life cycle implementations of SAP CAR including 4.0/5.0 version
• Work as part of the SAP CoE with the business units to provide support for the SAP applications
• Manage configurations & provide support ongoing business functions
• Ensures functional correctness and test the integration of the solution with other applications
• Provides for the centralized documentation and Configuration Management of SAP solutions adhering to SAP Standards for Solution Documentation
• Supports processes associated with SAP. This includes update of IT Operations procedural documentation and Operations Handbooks for monitoring, managing data consistency, managing jobs, idocs and managing data growth.
• Provides input for the setup and creation of the individual transports
• Analyzes reported problems and recommendations for corrective action

POSITION QUALIFICATIONS:

• Bachelor's degree in the field of computer science or information systems or equivalent SAP experience.
• 5+ years of experience in implementing, configuring, and supporting SAP Customer Activity Repository (CAR).
• Functional and technical understanding of implemented business process(es)
• Experience with SAP CAR functionality, including customer activity tracking, sales insights, and integrated analytics.
• Knowledge of SAP Fiori, SAP Analytics Cloud, or similar reporting and analytics tools is a plus.
• Strong problem-solving skills with the ability to provide creative solutions to complex business needs.
• Strong communication skills, with the ability to work closely with business stakeholders and technical teams.
• Ability to manage multiple projects simultaneously and work in a fast-paced environment.
• Experience in retail or consumer-facing industries is highly desirable. Must have excellent analytical and problem-solving skills
• Ability to adjust priorities in rapidly changing environments; work well under pressure.
• Excellent verbal and written communication skills, ability to present complex ideas and designs to a variety of technical or non-technical stakeholders.
• Attention to detail, multi-tasking and prioritization skills are required
• Work and collaborate with other technology groups to support the SAP landscape
• Exemplary troubleshooting and ability to drive root cause analysis on incidents and problems

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