• 
  Review existing business processes and requirements and map these to SAP case, mobile, and e-service solutions
• 
  Schedule and conduct workshops with business and functional teams to plan, prioritise, design, and deliver documented business processes using Visio for SAP case, mobile, and e-service applications
• 
  Ask relevant questions to clarify stakeholder needs and translate vague ideas into clear, structured requirements
• 
  Develop functional and non-functional requirements, use cases, and process flows (BPMN)
• 
  Ensure documentation is clear and understandable to both technical and non-technical audiences
• 
  Ensure completeness of all business scenarios and related documentation
• 
  Present and communicate TO-BE business processes to business and project stakeholders and obtain sign-off
• 
  Document the project blueprint
• 
  Attend and actively contribute to project team meetings and business analysis discussions to support overall project success

Requirements

• 
  Related qualification
• 
  Proof of the related qualification must be provided when submitting the CV

• 
  Minimum of 8+ years’ experience as an
  SAP Business Analyst

• 
  Strong interpersonal skills
• 
  Solid understanding of SAP system integration, specifically between:
• 
  SAP Case & Records Management
• 
  SAP UI5 Portal
• 
  SAP UI5 Mobile
• 
  Working knowledge of:
• 
  Systems, APIs, integrations, and data flows
• 
  The language of developers and architects
• 
  Understanding of
  project methodologies
  , with the ability to adhere to project timelines and quality gates

• 
  Experience in Local Government, particularly City of Cape Town Case and Records Management, would be advantageous