We are looking for an experienced
SAP Business Analyst
to support the analysis, design, and delivery of
SAP Case, Mobile, and e-Service solutions
. Candidates with
City of Cape Town Case & Records Management experience
will have a strong advantage. Candidates
based in Cape Town
are strongly preferred.

Key Responsibilities

• 
  Review existing business processes and map them to
  SAP Case, Mobile, and e-Service solutions
  .

• 
  Conduct
  workshops with business and functional teams
  to gather and refine requirements.

• 
  Translate business needs into
  clear functional and non-functional requirements
  .

• 
  Document
  business processes in Visio and BPMN
  .

• 
  Ensure all
  business scenarios and documentation
  are complete.

• 
  Present
  TO-BE processes
  to stakeholders and obtain sign-off.

• 
  Document the
  project blueprint
  .

• 
  Work with
  developers and architects
  to support system design and integrations.

• 
  Participate in
  project meetings
  and ensure alignment with project timelines and quality standards.

Requirements

Technical Requirements

• 
  Understanding of
  SAP Case & Records Management
  .

• 
  Knowledge of
  SAP UI5 Portal and UI5 Mobile applications
  .

• 
  Understanding of
  system integrations, APIs, and data flows
  .