Job Description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

1. Incident and Request Management in the AMS Environment

• Analyze and resolve functional incidents in SAP BPC, related to:

  • Financial planning, budgeting, and forecasting processes

  • Financial consolidation

  • Data loads, validations, business rules, and reporting

• Handle incidents and requests in SAP BW, ensuring:

  • Proper execution of ETL data load processes

  • Data availability and consistency in InfoProviders (DSOs, InfoCubes, ADSOs)

  • Correct operation of queries and reports

• Verify data flows between source systems and SAP BW/BPC, identifying load errors, inconsistencies, or data deviations.

• Manage tickets under the AMS operating model, complying with defined priorities, impact levels, response times, and SLAs

2. Functional Analysis and Process Validation

• Analyze and validate SAP BPC functional configurations, including:

  • Models, dimensions, and hierarchies

  • Business rules, validations, and planning logic

  • Consolidation and reporting processes

• Validate SAP BW functional processes, including:

  • Data flows, transformations, and rules

  • Data quality, integrity, and traceability

• Review end‑to‑end processes, from data sources to final BPC/BW reports.

• Document findings, root causes, deviations, and implemented solutions, ensuring traceability and operational consistency

3. Technical Coordination within the SAP Ecosystem

• Collaborate with ABAP/BW developers to resolve incidents and implement functional adjustments.

• Coordinate with integration teams, Basis/infrastructure, and other SAP modules when cross‑system or cross‑module dependencies exist.

• Follow up on technical‑functional activities until effective closure and business validation are achieved.

4. Documentation and Operational Compliance

• Maintain up‑to‑date functional documentation, including:

  • SAP BPC and SAP BW configurations

  • Operating procedures

  • KEDs / KBAs

  • AMS support evidence

• Prepare information and supporting materials for internal audits, change controls, and IT reviews.

5. Support for Testing, Changes, and Releases

• Participate in functional testing (SIT/UAT) for changes, fixes, or new functionalities in SAP BPC and SAP BW

• Design and execute functional test cases, validating results against business rules.

• Validate functional deliverables and support deployments, releases, and post‑implementation stabilization (hypercare)

6. Continuous Improvement within the AMS Service

• Identify improvement opportunities in:

  • Planning, consolidation, and analytics processes

  • Data flows and quality controls

  • SAP BPC and SAP BW functional configurations

• Propose initiatives that enhance stability, efficiency, reliability, and data traceability

• Contribute to the evolution of the AMS service from a functional and business‑oriented perspective

Who You Are

Required Knowledge and Skills

Functional and Technical Knowledge

• SAP BPC

  • Financial planning, budgeting, and forecasting

  • Financial consolidation

  • Models, dimensions, hierarchies, and business rules

• SAP BW

  • Data load processes

  • Transformations and validations

  • Data modeling and reporting

• Knowledge of integrations between source systems and SAP BW/BPC

• Ability to interpret logs, error messages, and data structures

• Desirable:

  • Basic SQL knowledge

  • ITIL methodologies applied to AMS services

Tools and Technologies (Desirable)

• Familiarity with ABAP for functional analysis and support (not development).

• Knowledge of the Software Development Life Cycle (SDLC)

• Use of support tools:

  • ServiceNow, Jira

• Automation and operations tools:

  • Control‑M

• Collaboration tools:

  • Microsoft Office, Teams, OneDrive

Soft Skills

• Problem solving ability to diagnose and resolve incidents under pressure.

• Clear communication with business users and technical teams.

• Strong customer and service orientation

• Teamwork and cross‑functional collaboration.

• Time and priority management in AMS environments.

• Self‑learning mindset, analytical thinking, proactivity, and results orientation.

Requirements

• Bachelor’s degree or Engineering in Systems, Computer Science, Information Technology, or a related field.

• 3+ years of experience in SAP BPC and SAP BW.

• Previous experience providing SAP functional support within an AMS model

• Proven experience in SAP BPC and SAP BW

• Knowledge of financial, planning, and analytics processes

• Basic English required; intermediate level desirable for documentation and communication.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.