Job Description

Core details

• Company type: International IT Services Provider – Managed Cloud, SAP & Microsoft Operations
• Location: Cluj-Napoca, Romania
• Work model: Hybrid (night shifts can be worked from home)
• Engagement: Employment Contract, Permanent, Full-Time
• Role level: Junior – Mid level
• Experience level: 0–2 Years
• Key Skills: German (B2+), English (B2), SAP Basis (to learn), Linux, Windows Server, TCP/IP, DNS, system monitoring, incident & service request handling, ITIL, runbooks, n8n / automation (nice to have)
• Department: IT Operations / SAP
• Industry: IT Services / Cloud & Managed Services

About the client

Our client is a leading German IT partner for small and mid-sized businesses across Europe. They help customers solve their technology challenges and make their business models fit for the future, through sovereign IT solutions and their own certified AI data centres.

Their core areas include public and private cloud, operating business-critical applications on Microsoft and SAP technologies, artificial intelligence and IT security. In Cluj-Napoca they are building a small, close-knit operations team with direct access to German and international customers.

About the role

Keep business-critical SAP systems running, day and night.

Customers trust the client to run their SAP systems as a managed service. Most of these are SAP on-premises installations in the client’s own private cloud or in RISE with SAP environments.

As a German-speaking SAP Basis Operations Administrator, you monitor these systems, react to alerts and handle incidents and service requests. You work with clear procedures and defined runbooks, and experienced SAP Basis colleagues are always there to support you.

This is a genuine entry point into SAP Basis. You don’t need to be an expert on day one. You’ll start with monitoring and routine operations, then grow into lifecycle tasks such as kernel updates, patching and system refreshes.

Responsibilities:

• Monitor SAP applications, databases and servers, and react to alerts following defined runbooks.
• Handle incidents and service requests in the IT service management tool, in line with agreed service levels.
• Escalate to senior SAP Basis teams when an issue needs expert help.
• Carry out routine operations: daily system checks, backup checks and job monitoring.
• Support standard lifecycle and maintenance tasks such as kernel updates, patching, certificate renewals and system refreshes.
• Work with automation and AI-supported monitoring tools (e.g. n8n), document your work and help improve runbooks.
• Communicate with customers in German and English, and follow security and compliance rules in regulated environments.

Qualifications:

Required

• IT-related studies or comparable practical experience.
• Good basic IT knowledge: Linux, Windows Server and networks (TCP/IP, DNS).
• A structured way of working and the ability to follow defined procedures carefully.
• A service mindset: you care about reliable systems and clear communication.
• Motivation to learn SAP Basis and new technologies.
• Willingness to work in a 24/7 shift model.
• German (B2 or higher) and English (B2).

Nice to have

• First experience in IT operations, service desk or system administration, ideally in 24/7 or shift environments.
• First contact with SAP systems and/or databases.
• Experience with a ticket system and ITIL-based processes such as incident and change management.

About the offer

Our client offers a supportive setup and a clear path to grow:

• SAP Basis, learned on the job. You go from monitoring and runbooks to hands-on Basis work, with senior colleagues guiding you.
• AI and automation skills built during working hours. You get a short course, practice on real events and work with tools like n8n. The runbook you automate is the alert nobody gets woken up for again.
• Certification support. SAP, Microsoft Azure and CompTIA certifications are paid, with time to prepare.
• Hybrid setup with time both at home and in the Cluj office
• 25 days of annual leave
• Private healthcare and meal vouchers
• German language training funded up to C1

Why GetFrankly?

At GetFrankly we are guiding talent and creating futures.

We understand that a career move is not just about a new role – it’s about finding a place where your skills, ambitions, and values align.

Give us a call to discuss what’s important for your career and future, and we’ll try our best to get you involved in interesting projects and provide you with fulfilling career pathways.

We will guide you towards the right environment where your abilities will thrive and have a significant impact.