Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Work You’ll Do

As a US Delivery Center Manager on the team, you will:

• Own end-to-end delivery for cloud-based Basis administration, operational stability, performance optimization, and cost efficiency.
• Administer SAP in the cloud, including system copies and refresh automation, kernel and support pack coordination, parameter tuning support, and performance troubleshooting across both application and infrastructure layers
• Lead cloud infrastructure alignment for SAP by coordinating sizing validation, storage performance, backup and snapshot patterns, and network and security configurations with infrastructure and security teams
• Implement and continuously improve monitoring, alerting, and operational dashboards across SAP and cloud services, increasing signal quality and enabling faster issue detection and response
• Drive standardized, repeatable environment builds by partnering with cloud engineering teams on templates, automation, and infrastructure-as-code patterns that improve compliance and reduce manual effort.
• Coordinate disaster recovery readiness for cloud-hosted SAP, including backup verification, restore testing support, documentation of recovery procedures, and alignment to defined RTO/RPO expectations.
• Lead incident bridges for major SAP cloud outages, coordinate response across application, infrastructure, and security teams, and drive root-cause remediation to prevent repeat issues.
• Help strengthen the overall SAP cloud operating model by improving automation, governance, recovery readiness, and service reliability across the landscape.

The Team

Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Enterprise Operations as a Service offering provides services to meet our clients’ needs for on-going operations of their technology and business process investments through multi-year contracts.

This opportunity sits within our Deloitte US Delivery Center model, which is dedicated to driving impactful business services. It leverages Deloitte’s scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to service businesses across Deloitte.

The Deloitte US Delivery Center has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the delivery center model provides high-quality services to our clients. USDC professionals work out of one of our specific delivery center locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.

Qualifications

Required

• Bachelor’s degree
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Ability to obtain and maintain a Secret Security Clearance
• 6+ years of experience with SAP Basis administration, including implementation and/or sustainment
• 4+ years of experience administering SAP in cloud environments, including landscape management, system copies, refreshes, and transport coordination
• 4+ years of experience with cloud infrastructure for SAP, including sizing validation, storage performance, backup/snapshot patterns, and network/security coordination
• 4+ years of experience with SAP performance tuning and troubleshooting, including application and infrastructure analysis
• 3+ years of experience implementing and tuning monitoring, alerting, and operational dashboards across SAP and cloud services
• Delivery Center Location & Travel Requirements:
  
• Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg) or Geo-Hub locations (Atlanta, Charlotte, Dallas, Houston, and Philadelphia)
• Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location
• Travel Requirement: Maximum of 10% overnight travel for client or project purposes
• Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance