Job Description

Who we are

We drive innovation – from advisory and implementation to managed services and beyond, powered by a global team of over 18,500 experts representing over 90 nations in more than 30 countries. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI-driven technology to make them work for companies – and for their people.

As part of NTT DATA, a $30+ billion business and technology services, AI and digital infrastructure leader. As a Global Top Employer, NTT DATA serves 75% of the Fortune Global 100 and, with experts in over 70 countries, co-innovates solutions that encourage experimentation and recognize great work. With us, you have endless opportunities to think big, act bold and take ownership. Make this the place where you belong, learn, and build your network.

We are looking for an experienced SAP Basis Administrator to support SAP ABAP, database, operating system, and virtual infrastructure environments. The role combines SAP Basis operations, technical troubleshooting, database activities, server administration, and cloud and virtualization support. You will work with international teams, including colleagues in China and other SAP delivery locations.

This position follows a two-shift schedule covering 08:00–16:00 and 16:00–00:00 CET. Candidates must be willing and able to work according to the agreed shift rotation.

What you’ll be doing

• Perform SAP ABAP system health and performance checks.
• Start and stop SAP ABAP systems and their associated databases.
• Monitor system availability, stability, capacity, and performance.
• Perform detailed technical log analysis, including SAP developer traces such as dev_w0.
• Investigate SAP system errors and identify appropriate corrective actions.
• Support SAP license updates and related administration activities.
• Perform or support database log and data-related upgrades and maintenance activities.
• Apply pragmatic troubleshooting methods to resolve operational issues efficiently.
• Document technical findings, actions, and resolution details.
• Coordinate incident resolution with SAP, database, server, and infrastructure teams.
• Support SAP environments running on SAP HANA, SAP MaxDB, and SAP ASE/Sybase databases.
• Perform basic database monitoring, start and stop activities, and operational checks.
• Analyze database logs and support the resolution of database-related incidents.
• Monitor database log and data utilization and coordinate the necessary maintenance activities.
• Collaborate with database specialists when incidents require advanced investigation or escalation.
• Perform basic operational activities for SAP Fiori environments.
• Support initial troubleshooting of Fiori-related availability and connectivity issues.
• Apply basic knowledge of non-ABAP systems when monitoring or troubleshooting the SAP landscape.
• Coordinate with the appropriate resolver teams for issues requiring specialist intervention.
• Support SAP systems running on Windows Server and SUSE Linux Enterprise Server.
• Perform intermediate-level server checks and operating-system troubleshooting.
• Support VMware environments using VMware Cloud Director.
• Perform operational VMware activities, including creating, splitting, and merging vApps and creating CEs.
• Apply basic Google Cloud Platform knowledge when supporting cloud-hosted SAP environments.
• Analyze dependencies across SAP, database, operating system, virtualization, and cloud layers.
• Process incidents, service requests, and changes using ServiceNow.
• Monitor tickets and provide timely and accurate status updates.
• Use Microsoft Office 365 tools for communication, reporting, and operational documentation.
• Use Dynatrace, where applicable, to support monitoring, performance analysis, and troubleshooting.
• Follow the agreed incident, escalation, change, and shift-handover processes.
• Maintain operational documentation, procedures, and knowledge articles.
• Work closely with geographically distributed SAP and internal delivery teams, including colleagues based in China.
• Participate in technical discussions, handovers, and troubleshooting sessions across locations and time zones.
• Communicate technical status, service impact, and resolution progress clearly.
• Collaborate effectively with internal teams, SAP representatives, and customer stakeholders.

What you’ll bring along

• Hands-on SAP Basis administration and operational support experience.
• Experience performing SAP ABAP system health and performance checks.
• Strong troubleshooting skills and experience analyzing SAP system logs and developer traces.
• Operational knowledge of SAP HANA, SAP MaxDB, and SAP ASE/Sybase databases.
• Experience starting and stopping SAP application and database systems.
• Knowledge of SAP license administration and database log and data maintenance.
• Basic knowledge of SAP Fiori and non-ABAP systems.
• Intermediate knowledge of Windows Server and SUSE Linux Enterprise Server.
• Intermediate VMware knowledge, preferably including VMware Cloud Director and vApp administration.
• Ability to understand and respond to German-language customer tickets, including with the support of translation tools.
• Basic knowledge of Google Cloud Platform.
• Experience working with ServiceNow or a comparable ITSM platform.
• Familiarity with Microsoft Office 365.
• Pragmatic working style and strong problem-solving capabilities.
• Ability to collaborate effectively in international and geographically distributed teams.
• Willingness and flexibility to work in shifts covering 08:00–16:00 and 16:00–00:00 CET.
• Nice to have: basic written German skills.