Job Description

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

India Hybrid: Noida, Bangalore, Hyderabad, Gurugram

This is a hybrid role. This model requires the ability to work in a hybrid mode from our office in Noida/Bengaluru (1 to 2 times/ week). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members, local and visiting, from other global offices.

The Opportunity

As SAP Basis Administration, responsible for the operational health and performance of SAP systems, ensuring they run smoothly and efficiently. This includes tasks like system installation, configuration, maintenance, monitoring, troubleshooting, and security management. They also play a crucial role in change management, upgrades, and disaster recovery planning.

Responsibilities

• Create roles, profiles, user ID's and custom authorization objects in SAP.

• Manage privileged access IDs and perform access reviews for usage.

• Perform risk analysis using GRC to identify risks and work with stakeholders to resolve risks and ensure segregation of duty (SoD) and authorization for sensitive access.

• Provide general IT security controls provisioning, administration, and maintenance for other corporate applications.

• Create and maintain comprehensive business and technical documentation for the security components of application and interface environments.

• Adhere to the IT policies and procedures, methodologies, and standards to ensure that Plexus architecture principles and technical standards are followed.

• Effectively apply problem-solving skills and available tools to quickly evaluate problems, identify impact and root causes, and develop action plans and resolution options

• Participate in on call support rotation as required

Skills

• 8+ years of experience in SAP Basis administration work experience

• Responsible for designing, building, and configuring applications.

• Involve working with SAP Basis Administration, troubleshooting issues, and collaborating with a cross-functional team.

• Knowledge of database products DB2 or Oracle or HANA

• Skilled Information Technology professional specialized in SAP Basis Administration,

• Network administration, development, implementation of business systems.

• Proficiency in User Administration, Background Job processing, System Monitoring, preparation of Daily Report,

• Profile Maintenance, Database Management concepts.

• Knowledge of SAP S4 HANA project implementation with an excellent communication skill, ability to

• easily learn and adapt to new technologies in a short time.

• All requests for SAP Access received by Service Provider through various customer channels are owned by the SAP Security Team. SLA achievement is measured against requirements listed below. Total case ownership is a requirement and Service provider will assume responsibility of SLA performance. See non-exhaustive expectations for SLA / XLA below:

• Service Provider personnel required to have a minimum 3 year work experience utilizing the SAP GRC tool

• Service Provider to adhere to all Global MICS / SOX requirements and provide evidence of adherence to internal and external auditors

• SAP Security receives approximately 10,000 requests annually

• SAP Security support is looking to implement end to end automation through GRC and integration with Workday

• SAP certification(s) in relevant modules is mandatory

Qualifications

• Bachelor's degree in a relevant field (e.g., Computer Science, Information Systems) or equivalent experience.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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