Pets at Home

SAP Application Manager

Pets at Home  •  Hybrid  •  25 minutes ago
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Job Description

SAP & SuccessFactors Application Manager

Handforth SK9 3RN (Hybrid)

At Pets at Home, we're on an ambitious technology transformation journey. As we continue to modernise our systems and invest in scalable, future-ready platforms, we're looking for an experienced SAP & SuccessFactors Application Manager to lead the strategic direction of our SAP estate and Centre of Excellence.

This is a high-impact leadership role where you'll shape the future of our SAP landscape across Pets at Home and Vets for Pets, ensuring our technology supports millions of pet owners, thousands of colleagues, and hundreds of practices and stores across the UK.

If you're passionate about SAP architecture, transformation, cloud technologies, and building high-performing teams, we'd love to hear from you.

What you'll be doing

As our SAP & SuccessFactors Application Manager, you'll provide strategic leadership across our SAP and SuccessFactors platforms, balancing long-term vision with operational excellence.

You'll:

  • Own the architecture and roadmap for SAP S/4HANA, ECC, CAR, BW/4HANA, BPC and SuccessFactors.
  • Lead our SAP Centre of Excellence, setting standards, driving innovation and ensuring best practice.
  • Shape and deliver our migration strategy from legacy platforms to modern cloud-ready solutions.
  • Partner with senior stakeholders across Finance, People, Retail, Supply Chain and Veterinary Operations to turn business priorities into scalable technology solutions.
  • Drive platform performance, stability, security and continuous improvement across our SAP estate.
  • Ensure strong governance, service management and release processes are in place.
  • Lead, coach and develop a team of technical specialists and architects.
  • Build strong relationships with external partners and suppliers, ensuring quality, value and alignment to our technology strategy.
  • Stay ahead of emerging SAP technologies and identify opportunities to enhance colleague, customer and pet care experiences.

About you

We're looking for a strategic technology leader with deep SAP expertise and a passion for delivering business value through technology.

You'll bring:

Essential experience

  • Significant SAP architecture experience across SAP ECC and SAP S/4HANA environments.
  • Strong knowledge of SAP CAR, BW/4HANA and BPC solutions.
  • Experience leading large-scale ERP transformation and migration programmes.
  • Deep understanding of SuccessFactors architecture, modules and integrations.
  • Experience leading and developing high-performing technical teams.
  • Strong stakeholder management skills with the ability to influence senior leaders.
  • Experience managing third-party suppliers and strategic technology partners.
  • A solid understanding of ITIL service management principles.

Nice to have

  • SAP Certified Technology Architect, TOGAF or equivalent architecture certifications.
  • Experience within retail, omnichannel, consumer or healthcare/veterinary environments.
  • Exposure to Agile delivery methodologies and DevOps practices.
  • Experience with SAP data, analytics, governance and AI capabilities.
  • Knowledge of sustainability and ESG considerations within technology decision-making.

Join us in building the world's best pet care platform

Why Pets at Home?

We're more than just the UK's leading pet care business. We're a community of people who genuinely care about pets, pet owners and each other.

You'll have the opportunity to work on meaningful transformation programmes, influence enterprise-wide technology decisions, and help shape the future of a growing business that's investing heavily in digital innovation.

In return, you'll enjoy:

  • A hybrid working environment based from our Support Office in Handforth.
  • The opportunity to influence large-scale technology transformation.
  • A collaborative and supportive culture.
  • Excellent development opportunities.
  • A comprehensive benefits package, including colleague discount and a range of wellbeing and reward benefits.

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

#LI-DNI

Pets at Home

About Pets at Home

Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.

We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.

Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.

Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!

If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/

Industry
Retail & Ecommerce
Company Size
5,001-10,000 employees
Headquarters
Handforth, GB
Year Founded
1991
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