Job Description

We are looking for a skilled SAP Application Lead with 8-10 years of experience to manage a Global AMS (Application Management Services) engagement This role demands strong expertise across SAP modules, with a special focus on SAP EWM, and the ability to manage Change Requests (CRs) and custom application developments The role requires working in a Mountain Time shift to provide overlap with the US-based client teams and ensure seamless coordination across geographies.

Key Responsibilities:

• Lead the day-to-day operations of SAP AMS support across multiple functional domains, including EWM, FICO, MM, SD, QM and PP

• Serve as the point of contact for AMS support and CR delivery, ensuring high customer satisfaction and SLA adherence.

• Manage the full lifecycle of Change Requests (CRs) from requirement gathering and effort estimation to delivery, testing, and deployment.

• Coordinate with global stakeholders to ensure smooth delivery of both support and project activities.

• Oversee incident and problem management, ensuring timely resolution using tools like ServiceNow, Remedy, or Jira

• Drive expectation management with stakeholders, proactively managing scope, timelines, priorities, and communications.

• Support and guide custom development activities and interface solutions; collaborate with ABAP and technical teams.

• Ensure effective team management task assignments, performance monitoring, mentoring, and resolving delivery challenges.

• Exposure to Use tools for test management (e.g., HP ALM, SAP Solution Manager, Tricentis) and SLA/KPI tracking etc.

• Handle cutover planning, release coordination, and transport management.

Required Skills & Experience:

• 8-10 years of experience in SAP AMS projects with demonstrated leadership in support and minor enhancement delivery.

• Preferred to have expertise and of SAP EWM and experience integrating it with MM/SD and third-party logistics systems.

• Experience managing Change Requests, impact analysis, and coordination across development and testing teams.

• Proficient in using ITSM tools such as ServiceNow, Remedy, or Jira for incident, problem, and change management.

• Familiarity with test management tools (e.g., SAP Solution Manager, HP ALM, Tricentis) for functional and regression testing.

• Solid knowledge of ITIL processes and service delivery governance.

• Experience managing distributed teams, preferably in a global delivery
  model.

• Ability to work effectively in Mountain Time (MT) to align with US-based teams and stakeholders.

• Strong communication, expectation management, and client-facing skills.

Preferred Qualifications:

• SAP Certification in EWM or any other core module (FICO, MM, SD, PP).

• Experience in SAP ECC or S/4HANA environments is a plus.

• Exposure to Agile or hybrid project management methodologies.

Education:

• Bachelors or Masters degree in Engineering, or related field.

Shift: USA Coverage Mountain Time (MT)

Note: Additional compensation for night shift duties will be provided as per company policy. Transportation support may be arranged for late-night logouts, if applicable.