About Chabez Tech
Chabez Tech is a Data Engineering & AI Products company headquartered in Pennsylvania, focused on digitally transforming businesses and helping them achieve operational and customer excellence. We deliver scalable data solutions, advanced AI frameworks, and long-term platform implementation support.
This position supports a strategic internal platform initiative to enhance our own digital analytics and reporting capabilities.
SAP Analytics Cloud (SAC) & SAP Datasphere Support Analyst
Location:
Avenida Lomas Verdes 67, Lomas Verdes, 53120
Naucalpan de Juárez, Estado de México, Mexico
Work Mode: Onsite
Contract Duration: 3 Months (Possible Extension)
Shift: Rotational
Environment: Regulated (GxP / SOX)
We are seeking an experienced SAP Analytics Cloud (SAC) & SAP Datasphere Support Analyst to provide L1/L2 operational and production support in a regulated enterprise environment. The role focuses on incident management, platform stability, data refresh monitoring, access support, and user enablement, while ensuring audit-ready documentation and compliance
Key Responsibilities
Support & Operations
Provide L1/L2 support for SAP Analytics Cloud and SAP Datasphere
Troubleshoot issues related to data refresh, performance, access, models, and scheduling
Monitor jobs, data loads, integrations, and platform health
Resolve connectivity issues with SAP and non-SAP data sources
Access & Security
Support user access, roles, and permissions
Assist with authentication / access-related issues
Participate in access reviews and compliance documentation
Analytics & User Enablement
Support SAC stories, dashboards, calculations, and data models
Assist business users with analytics and reporting requests
Ensure adherence to modeling, performance, and visualization best practices
Documentation & Compliance
Document incidents, resolutions, and operational activities
Maintain SOPs, runbooks, and knowledge base articles
Ensure compliance with GxP / SOX requirements
Required Skills & Experience
Hands-on experience with SAP Analytics Cloud (SAC)
Strong experience with SAP Datasphere
Experience providing L1/L2 application support
Knowledge of SAP data sources ( S/4HANA, HANA, HANA Cloud, CDS)
Understanding of data refresh, scheduling, and monitoring
Experience working in enterprise and/or regulated environments
Strong documentation and communication skills
All your information will be kept confidential according to EEO guidelines.
ChabezTech a Data engineering and AI products company. Headquartered in Pennsylvania, committed to digitally transform businesses and lead them through operational troughs.
We help you augment your solutions’ outcomes with short-term integration or long-term implementation support services. Our goal is to provide you with the right talent, at the right time, to help you achieve your business objectives.
Our suite of customizable platform solutions allow us to accommodate multiple use-cases for any business and help our clients eliminate the need for multiple vendors. We are constantly improving our offerings to best fit customer needs.
Industries that we cater are Retail, Healthcare, Life Sciences, Telecom, Finance.
