Job Description

GENERAL SUMMARY

Primarily responsible for day-to-day SAP Sales and Distribution support for multiple AMS customers. They apply well-honed consulting, project management and functional skills in the management of SAP SD support needs of multiple AMS customers.

ESSENTIAL FUNCTIONS

• Working on support requests raised by multiple customers ranging from break fixes, enhancements, to user training
• Undertake analysis work to identify root cause with ability to discuss and brainstorm with other team members and stakeholders and escalating findings to the right stakeholders. To be responsible to assist in reducing re-occurring issues/incidents.
• Participate in collecting business requirements, analysis and proposing end to end solutions when necessary to support client’s initiative to simplify and standardize processes
• To work closely with all necessary parties involved to ensure success of the AMS support practice
• Partake in the deliverable development of the AMS setup
• Partake in any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization
• Fully comply with and adhere to all the standard AMS process & procedures that are developed.
• Providing technical/functional content knowledge
• Developing and presenting conclusions and recommendations to senior client management
• Providing solution implementation assistance as required
• Overseeing the quality of deliverables
• Managing executive level client relationships
• Leading, coaching, developing and supervising the efforts of junior staff

TECHNICAL EXPERTISE

• Strong Sales and Logistics Execution Skills
  • Configuration: Experienced in all SD aspects, including defining & assigning Enterprise Structure, Master data, Pre-Sales, Sales Order processing through shipment, delivery, invoicing, returns, etc.
  • Sales Documents: Sales Document Header, Sales Document Item, Sales Documents, Schedule Line, Contracts, and Scheduling Agreements.
  • Pricing: Condition table, Condition type, Access sequence, Pricing procedure, and Condition record.
  • Order Management : Creation of Sales documents - Inquiry, Quotation, Sales order (standard order, rush order, cash sales, service order, returns, consignment), Deliveries (outbound & inbound), Billing, Invoicing, Credit memo, Debit memo; Configuration and implementation of SAP LE process, covering the complete range of functionalities like master data uploads.
  • Good knowledge of SD-MM/LE, WM and SD-FI integration
• Additional experience in the following areas would be a plus but not necessary
  • CRM, Materials Management etc.
  • Knowledge in cross module functionality and processes
• Experience in working with interfaces and integration with third party systems (CRM, Shipping solutions FedEx, UPS, DHL, ProcessWeaver, ShipERP etc.)
• Experience with GxP Validation and Compliance

REQUIRED QUALIFICATIONS, EXPERIENCE AND SKILLS:

• At least 7 years of combined SAP experience
• At least 3 full life cycle SAP projects (SD team member or lead role)
• Previous support experience is preferred
• Ability to multi task, handling multiple tickets with multiple customers and prioritize appropriately
• Experience in SAP S4 HANA versions is an added advantage
• Knowledge of ASAP methodology/SOLMAN
• Exposure/knowledge to SAP's Best Practices
• Interpersonal skills: strong presentation/ communication / facilitation/ leadership skills (oral and written)
• Ability to work independently, guide clients, understand business processes and work cohesively with project team members.
• 100% commitment to hands-on SAP configuration work
• Previous implementation experience with small and midsize enterprises (SMBs) is a preferred
• Exceptional understanding of SAP software within targeted industries and consulting service lines
• The ability to effectively operate independently and in a team environment
• Outstanding verbal and written communication skills including presentation skills (MS PowerPoint, Visio) and oral presentation skills including presentation and facilitation
• An MBA or other relevant advanced degree is preferred
• SAP Certification Application Associate - Sales and Distribution is an added advantage

WORKING CONDITIONS:

• Home office
• Occasional travel to customer sites is required