Zensar Technologies

SAP AMS PPQM Consultant

Zensar Technologies  •  Mumbai, IN (Onsite)  •  2 days ago
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Job Description

Zensar is seeking an experienced SAP PP/QM Consultant to support AMS (Application Management Services) engagements for global manufacturing clients. The role focuses on L2/L3 support, incident/problem management, minor enhancements, and continuous improvement in an ITIL & SLA‑driven environment

Key Responsibilities

AMS Support & Incident Management

  • Provide L2/L3 production support for SAP PP and QM modules
  • Resolve incidents, service requests, and defects within defined SLAs
  • Perform root cause analysis (RCA) and implement permanent fixes
  • Reduce recurring production and quality‑related issues

Change Requests & Enhancements

  • Handle minor enhancements and configuration changes in PP/QM
  • Prepare Functional Specifications (FS) and coordinate with ABAP teams
  • Support transport management and release cycles

Client & Stakeholder Interaction

  • Act as functional SPOC for PP/QM AMS support
  • Interact with business users across regions (US / EU / APAC)
  • Participate in AMS governance calls, SLA reviews, and reporting

Testing & Documentation

  • Perform unit testing, integration testing, and UAT support
  • Maintain ticket documentation, SOPs, KT documents, and knowledge base
  • Support transition and knowledge‑transfer activities

Integration Support

  • Handle PP/QM integration issues with:
    • MM (MRP, inventory, procurement)
    • SD (delivery, batch management where applicable)
    • FI/CO (production postings, variances, settlements)

Required Skills

SAP PP Functional

  • MRP, BOM, Work Centers
  • Production / Process Orders
  • Capacity planning & confirmations
  • Order settlement & variance analysis

SAP QM Functional

  • Inspection types (01, 04, etc.)
  • Quality notifications & results recording
  • Usage decision (UD)
  • QM integration with PP & MM

AMS / Support Experience

  • 3-5 years in SAP AMS / production support
  • Experience in ITIL & SLA‑based delivery models
  • Hands‑on with ServiceNow / Remedy / JIRA

Preferred Skills (Zensar Focus)

  • ✅ Exposure to S/4HANA PP/QM support
  • ✅ Pharma domain experience (Discrete / Process industry)
  • ✅ Client‑facing communication experience
  • ✅ SAP PP or QM Certification (good to have)

Soft Skills

  • Strong analytical & troubleshooting abilities
  • Clear business communication
  • Ability to handle high‑pressure AMS environments
  • Good documentation & reporting discipline

Key Deliverables (Zensar Expectations)

  • ≥95% SLA & KPI adherence
  • Reduction in recurring incidents
  • High CSAT (Customer Satisfaction Score)
  • Audit‑ready documentation and compliance


At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

Zensar Technologies

About Zensar Technologies

Zensar stands out as a premier technology consulting and services company, embracing an ‘experience-led everything’ philosophy. We are creators, thinkers, and problem solvers passionate about designing digital experiences that are engineered into scale-ready products, services, and solutions to deliver superior engagement to high-growth companies. This full lifecycle capability – from experience to engineering to engagement – is what makes us unique. This integrated approach also means that we harness the power of technology, creativity, and insight to deliver impact — ensuring our work focuses not just on technology but also on the people who use it.

Part of the $4.4 billion RPG Group, Zensar is headquartered in Pune, India. Our 10,000+ employees work across 30+ locations worldwide, including Seattle, Princeton, Cape Town, London, Singapore, and Mexico City. As an organization, we are diverse and multi-dimensional and unite across geographies and skill sets to deliver products and services that are value-driven, environmentally conscious, and human-centered.

To know more, visit us at www.zensar.com.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Pune, IN
Year Founded
2001
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