Zensar Technologies

SAP AMS MMWM Consultant

Zensar Technologies  •  Mumbai, IN (Onsite)  •  3 days ago
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Job Description

🔹

Zensar is seeking an experienced SAP MM/WM Consultant to support AMS (Application Management Services) engagements. The role involves incident management, problem resolution, minor enhancements, and continuous improvement for global clients in a 24x7 support environment

Key Responsibilities

Incident & Service Request Management

  • Provide L2/L3 support for SAP MM and WM modules
  • Resolve incidents, defects, and service requests within defined SLAs
  • Perform root cause analysis (RCA) and implement preventive actions
  • Work with global users across regions (US/EU/APAC)

AMS Delivery & SLA Compliance

  • Ensure SLA and KPI adherence (resolution time, backlog, closure quality)
  • Maintain high ticket resolution efficiency and user satisfaction
  • Participate in daily/weekly AMS reporting and governance calls

Enhancements & Change Requests

  • Handle minor enhancements, change requests (CRs) and configuration fixes
  • Prepare Functional Specifications (FS) and coordinate with ABAP team
  • Support release management and transport coordination

Client & Stakeholder Interaction

  • Act as primary functional SPOC for MM/WM support
  • Collaborate with business users to understand issue context
  • Provide functional consulting and workaround solutions

Testing & Documentation

  • Perform unit testing, SIT, and UAT support
  • Maintain knowledge base, SOPs, and ticket documentation
  • Support KT sessions and transition activities

System Monitoring & Integration Support

  • Monitor interfaces, IDocs, batch jobs, and background processes
  • Work on issues involving integration with:
    • SAP SD
    • SAP FI (Invoice verification, GR/IR)
    • SAP PP

Required Skills

🔧 Functional Skills

  • Strong hands-on experience in:
    • SAP MM (Procurement, Inventory Management, P2P cycle)
    • SAP WM (TO, bin management, warehouse operations)
  • Good understanding of end-to-end business processes

🔧 Technical Awareness

  • Knowledge of:
    • IDocs, batch jobs, interfaces
    • Basic debugging & issue analysis
  • Familiarity with integration touchpoints

🔹 Preferred Skills (Zensar Focus)

  • ✅ Experience in AMS/support projects (mandatory)
  • ✅ Exposure to ITIL processes & SLA-driven delivery
  • ✅ Hands-on in ServiceNow / Remedy / Jira ticketing tools
  • ✅ Knowledge of S/4HANA (MM / Embedded EWM)
  • ✅ Exposure to global delivery model (onsite-offshore coordination)

🔹 Experience

  • 5–12 years total SAP experience
  • Minimum 2–4 years in AMS/support roles

🔹 Soft Skills

  • Strong client communication and coordination skills
  • Ability to handle high ticket volumes and pressure situations
  • Good analytical and troubleshooting ability
  • Flexibility for shift support (if required)

🔹 Key Deliverables (Zensar Expectations)

  • SLA adherence ≥ 95%
  • Reduction in recurring incidents
  • High CSAT (Customer Satisfaction Score)
  • Complete documentation & audit compliance


At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

Zensar Technologies

About Zensar Technologies

Zensar stands out as a premier technology consulting and services company, embracing an ‘experience-led everything’ philosophy. We are creators, thinkers, and problem solvers passionate about designing digital experiences that are engineered into scale-ready products, services, and solutions to deliver superior engagement to high-growth companies. This full lifecycle capability – from experience to engineering to engagement – is what makes us unique. This integrated approach also means that we harness the power of technology, creativity, and insight to deliver impact — ensuring our work focuses not just on technology but also on the people who use it.

Part of the $4.4 billion RPG Group, Zensar is headquartered in Pune, India. Our 10,000+ employees work across 30+ locations worldwide, including Seattle, Princeton, Cape Town, London, Singapore, and Mexico City. As an organization, we are diverse and multi-dimensional and unite across geographies and skill sets to deliver products and services that are value-driven, environmentally conscious, and human-centered.

To know more, visit us at www.zensar.com.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Pune, IN
Year Founded
2001
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