Job Description

GENERAL SUMMARY

Primarily responsible for day to day SAP FICO support for multiple AMS customers. They apply well-honed consulting, project management and functional skills in the management of SAP FICO support needs of multiple AMS customers.

ESSENTIAL FUNCTIONS

• Working on support requests raised by multiple customers ranging from break fixes, enhancements, to user training
• Undertake analysis work to identify root cause with ability to discuss and brainstorm with other team members and stakeholders and escalating findings to the right stakeholders. To be responsible to assist in reducing re-occurring issues/incidents.
• Participate in collecting business requirements, analysis and proposing end to end solutions when necessary to support client’s initiative to simplify and standardize processes
• To work closely with all necessary parties involved to ensure success of the AMS support practice
• Partake in the deliverable development of the AMS setup
• Partake in any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization
• Fully comply with and adhere to all the standard AMS process & procedures that are developed.
• Providing technical/functional content knowledge
• Developing and presenting conclusions and recommendations to senior client management
• Providing solution implementation assistance as required
• Overseeing the quality of deliverables
• Managing executive level client relationships
• Leading, coaching, developing and supervising the efforts of junior staff

TECHNICAL EXPERTISE

• Financial Accounting (FI)
• General Ledger (New GL)
• Accounts Payable
• Accounts Receivable
• Controlling (CO)
• Cost Center Accounting
• Profit Center Accounting
• Product Costing or Profitability Analysis

REQUIRED QUALIFICATIONS, EXPERIENCE AND SKILLS:

• At least 7 years of combined SAP experience
• At least 3 full life cycle SAP R/3 projects (FICO team member or lead role)
• Previous support experience is preferred
• Ability to multi task, handling multiple tickets with multiple customers and prioritize appropriately
• SAP R/3 experience of R/3 version ECC 6.0. HANA versions are added advantage
• Knowledge of ASAP methodology/SOLMAN
• Exposure/knowledge to SAP's Best Practices
• Interpersonal skills: strong presentation/ communication / facilitation/ leadership skills (oral and written)
• Ability to work independently, guide clients, understand business processes and work cohesively with project team members.
• 100% commitment to hands-on SAP configuration work
• Willingness to work in FI and/or CO as needed
• Previous implementation experience with small and midsize enterprises (SMBs) is a preferred
• Exceptional understanding of SAP software within targeted industries and consulting service lines
• The ability to effectively operate independently and in a team environment
• Outstanding verbal and written communication skills including presentation skills (MS PowerPoint, Visio) and oral presentation skills including presentation and facilitation
• An MBA or other relevant advanced degree is preferred

WORKING CONDITIONS:

• Home office
• Occasional travel to customer sites is required