Job Description

About Momentum Indoor Climbing

Momentum Indoor Climbing is a community-driven indoor climbing company with locations across Utah, Texas, and Washington. Founded in Utah, Momentum was created to inspire and empower people through climbing, fitness, and connection. Our gyms bring together people of all backgrounds and experience levels to challenge themselves, build friendships, and grow in a supportive environment. With world-class route setting, expert instruction, and a strong focus on community, Momentum is dedicated to helping every climber reach their full potential.

Momentum is seeking enthusiastic and outgoing applicants for the Gym Operations position at our Sandy location. This customer-focused position includes the majority of tasks required to run the gym on a day-to-day basis. Gym Staff provide a diverse range of services to our customers including, but not limited to, sales, membership maintenance, risk mitigation, belay instruction, and group facilitation.

Building positive relationships and a strong gym community is an important component of this position. Previous customer experience is required, group facilitation and an instructional background is preferred. Momentum employees are expected to be flexible and dynamic in their willingness to confront challenges of any kind and contribute to the success of their team.

ROLES AND RESPONSIBILITIES

Facilitating the Customer Experience

• Provide high quality customer service in a way that fosters a positive community consistent with the Momentum vision and values

• Go the extra mile. Meet our guests more than halfway in your interactions
• Seek to make a personal connection with our patrons through conversation
• Greet individuals on the way in and out of the facility
• Take phone calls, resolve issues, and be an expert resource in the facility
• Give facility tours and sharing your enthusiasm for climbing
• Educating customers through belay instruction and the Experience Climbing class
• Balance the demands and needs of multiple customers simultaneously

Professionalism

• Present yourself in a friendly, authentic, and professional way.
• Wear designated staff apparel while working
• Be clean and approachable in your appearance
• Show up on time and pitch in extra when needed
• Take pride in being prompt and professional in all work
• Know our business basics such as phone number, website, address, hours of operation, gym stats, and pricing on common services

Product Knowledge, Advocacy, and Sales

• Be knowledgeable about all the services Momentum offers and help customers find the service that best suits them
• Aid customers in all things membership related such as sign-ups, freezes, cancellations
• Verify that all climbers have purchased access to the facility
• Operate our gym management software and conduct point of sale transactions
• Keep up to date on gym events and seasonal offerings and recommend to customers when appropriate

Managing Risk

• Monitor the gym and mitigate unsafe situations before they become a problem
• Verify Momentum visitors have current waivers and appropriate belay certifications
• Administer top rope and lead belay tests
• Educate customers who are using unsafe methods to belay or climb
• Take corrective action when needed to maintain safety standards

REQUIREMENTS AND PHYSICAL DEMANDS

Hours and Availability

• Part time position available
• Shift duties will be divided between time spent at the front counter assisting with sales and guest check-in, and time spent in the climbing area performing safety patrols and belay instruction
• Must be available to work weekends, including Sunday

Experience, Skills, and Certifications

• Must have at least 1 year climbing experience and show a strong enthusiasm for climbing
• Customer service background is highly preferred
• Experience in the disciplines of bouldering, sport climbing, and traditional climbing preferred
• Basic computer skills required including familiarity with Microsoft Office and Google Drive
• Must be able to communicate clearly and effectively in person, and through email, and phone
• Individuals must be highly organized and able to maintain complex personal schedules
• Current First Aid & CPR certifications required. May obtain within first 3 months of employment

Environmental and Physical Demands

• Able to work in a loud, high energy environment on a regular basis
• Comfortable speaking in front of and providing instruction to large groups
• Comfortable working at height and moving up and down a climbing wall
• Continuously stand and walk on unstable and uneven surfaces for long periods of time
• Able to repeatedly lift, move, and carry up to 50 lbs of weight on a regular basis
• Able to balance, kneel, pull, push, and grasp objects as needed
• Have the visual acuity to assess fine details such as harness buckles, knots, and belay technique

COMPENSATION, BENEFITS, AND PERKS

• Starting pay of $15.00/hour.
• Complimentary membership to all Momentum locations during employment.
• 20% discount on Momentum classes, programs, and retail.
• Access to outdoor industry pro-deals (eligibility requirements apply).