With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
The role holder is responsible for leading and managing a team of customer screening Team Leaders and customer screening analysts to ensure the team is operating effectively & efficiently so as to comply with all regulatory practices outlined by Sanctions laws, regulations from OFAC/EU/UN and UK, together with Bank policies and procedures related to the prevention of organized crime, terrorism financing in order to aid in protecting the Group’s reputation. Furthermore, participate in developing solutions to create efficiencies, mitigate risk or process gaps in the customer screening process and to assist in developing solutions to customer service challenges.
Tasked to perform daily alert volume monitoring, allocation of alerts and investigation of customer screening alerts escalated to L3, to ensure that all allocated real-time and batch customer screening alerts are investigated and analyzed with an in-depth specialist understanding and application of the Sanctions screening regulations and Group policy requirements. The job includes the following duties:
Oversee the Team Leaders and analysts alert investigations and customer screening processes performed are compliant with all relevant sanctions legislation & regulations therefore mitigating the potential for operational losses, fines, penalties, or reputational damage to the organization.
Oversight of the customer screening queries are attended to in a titmouse manner, demonstrating an understanding of the sanctions risk, policy, and procedures. Adherence to the working hours turn-around time.
Oversight and review of Service Level agreement requirements are fully complied with and timeous engagement with relevant stakeholders on any non-adherence or changes to SLA requirements.
Review and where applicable perform monthly reporting to relevant stakeholders on the alert volumes adjudicated in the month, the value-add initiatives, and other data points that would be deemed relevant for stakeholders receiving the customer screening service directly, would deem value adding.
Perform monthly Key Risk indicator reporting and assist reviewing customer screening related New and Amended Product Approval (NAPA) process, or Business Requirement Documents or Business initiatives and requests. Participate in risk management discussions related to customers screening.
Intentionally building and maintain stakeholder relationships in key group business units and functions.
Daily monitoring of key systems or platforms, analysis of situation or data points and escalating key incidents to relevant persons or stakeholders and assisting in the remediation of any issues identified.
To drive a culture of operational excellence through managing the customer screening analysts.
Ensures business continuity under all conditions, sometimes adverse, with strict adherence to established guidelines and deadlines.
Participate in the retrospective reviews and seek efficiencies which will ensure quicker delivery with high quality to our stakeholders.
Ensure the team dynamics are healthy (coaching and mentoring, assist with decision making, encourage self-organization and assist with prioritization.
Skills and Experience
Education and Experience Required:
Batchelor degree/ Advanced Diplomas, similar qualification /related discipline, or equivalent work experience of 3-5 years
Minimum work experience of 2-3 years
Business experience in a Banking environment role preferable or Minimum Experience Level
People management experience preferred
Knowledge & Skills:
People management
Strong interpersonal skills and the ability to engage various parties appropriately for optimal outcomes
Strong ethics and a high level of personal and professional integrity.
Ability to manage multiple priorities, assess and adjust quickly to changing priorities
Oral and written communication skills when preparing reports and giving presentations
Knowledge of Sanctions local/ international regulatory requirements
Strong computer skills e.g., Excel, Word, PowerPoint (Can perform basic analytic in excel)
Good report writing skills and Strong administration skills
Analytical, attention to detail and is a logical thinker
Competencies:
Learning and initiating action
Relating and networking
Adapting and responding to change
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond.
We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
