Job Description

Job Type:

Regular

Work Location:

Samsung Experience Store 8009 - Newark, DE 19702

Overview:

2020 Companies has a full-time opportunity representing Samsung Electronics America as an SMB Sales Specialist within Samsung Experience Stores.

In this role, you will serve as the in-store SMB lead, focused on driving incremental business revenue by identifying and engaging small and medium business customers. You will leverage strong consultative selling skills to uncover customer needs, recommend tailored solutions, and convert opportunities into measurable results.

This position blends retail sales execution with SMB business development, requiring you to balance daily customer engagement on the sales floor with proactive lead generation and follow-up. You will also play a key role in supporting store teams in recognizing SMB opportunities, helping elevate overall business customer engagement across the location.

The ideal candidate is a sales-driven, customer-focused professional who thrives in a fast-paced retail environment, is comfortable managing a pipeline of opportunities, and is motivated by driving measurable business results.

This position is for an upcoming location. We are accepting applications in advance, with candidate outreach and interviews anticipated to begin in December 2026.

What's in it for you?

• Competitive hourly pay, $25 per hour
• Commission/incentive opportunity based on performance
• Weekly pay
• Health, Dental, and Vision benefits
• 401(k) program with company match
• Paid Time Off and Paid Holidays
• Employee Assistance Program (EAP)
• Employee discounts on Samsung products
• Career growth and development opportunities within 2020 Companies
• Opportunity for occasional travel based on business needs (no remote work; role is primarily store-based)

Job Description:

SMB Revenue Growth

• Drive incremental SMB sales through active customer engagement, prospecting, and follow-up
• Own and contribute to an annual SMB revenue target (~$300K+ incremental revenue)
• Clearly distinguish SMB-driven revenue from standard consumer sales

Customer Experience & Sales Execution

• Deliver a premium, consultative experience tailored to business customers
• Actively engage on the sales floor, support daily transactions, and build larger baskets
• Participate in peak traffic periods, launches, and high-volume sales events

Lead Generation & Pipeline Management

• Identify SMB opportunities through walk-in traffic, referrals, and approved outreach methods, including phone and email follow-up
• Capture and maintain organized lead tracking with clear follow-up actions
• Maintain consistent pipeline activity to drive conversion and revenue growth

Solution Selling & Business Discovery

• Conduct discovery to understand business needs, device usage, and growth opportunities
• Recommend tailored solutions across Samsung’s ecosystem (mobile, tablets, PCs, accessories, services)
• Position Samsung products as business solutions, not just consumer devices

SMB Leadership (Non-Managerial Influence)

• Act as the in-store SMB subject matter expert, leading SMB opportunity identification and engagement
• Support and guide associates in recognizing business customers through effective discovery questions
• Encourage consistent SMB lead capture behaviors across the store team
• Partner with store leadership to ensure SMB opportunities are surfaced and followed through
• Lead by example through strong consultative selling and customer engagement

While not a people leader, this role plays a critical part in shaping how the store identifies and captures SMB opportunities

Store-Based Execution

• Maintain a strong presence on the sales floor while balancing SMB follow-up and opportunity development
• Remain fully engaged on the sales floor by personally selling, supporting customer traffic, building solution-based baskets, assisting during launch and peak periods, and contributing to overall store performance when not actively working SMB leads
• Assist with store operations, customer flow, and maintaining a premium retail environment

Reporting & Accountability

• Track and report SMB pipeline, lead activity, and revenue performance
• Maintain accurate documentation of opportunities, follow-ups, and outcomes
• Partner with leadership on weekly and monthly performance insights and business updates
• Monitor progress against goals and adjust approach to drive results

Required Qualifications:

• High school diploma or equivalent required
• Minimum of 1–2 years of experience in retail sales, wireless, consumer electronics, or other customer-facing sales environments
• Proven ability to meet or exceed sales goals in a performance-driven environment
• Strong communication, interpersonal, and customer service skills
• Ability to engage customers, identify needs, and recommend appropriate products and solutions
• Comfortable working in a fast-paced, team-oriented retail environment
• Ability to multitask, prioritize, and manage time effectively
• Flexible availability to work evenings, weekends, holidays, and peak retail periods
• Ability to maintain professionalism, confidentiality, and integrity in all customer and business interactions
• Basic proficiency in Microsoft Office applications, including Excel, PowerPoint, and Outlook

Preferred Qualifications

• Experience in small or medium-sized business (SMB) or B2B sales environments
• Experience with lead generation, prospecting, or pipeline management
• Exposure to CRM tools such as Salesforce or similar systems
• Background in wireless, technology, or solution-based selling
• Experience working with multiple product categories and building bundled or solution-based sales
• Demonstrated ability to influence peers and support team success without direct authority

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.