Job Title
Sampling Coordinator
Job Purpose
Coordinate the company’s sample program and provide backup support to Customer Service to ensure timely, accurate service to customers, sales teams, and business partners.
Key Responsibilities
Process sample orders, shipments, and inventory transactions in FUSION
Coordinate domestic and international sample distribution, including tracking and delivery follow-up.
Maintain sample inventory through replenishment, stock takes, returns, recycling initiatives, and inventory accuracy.
Support sales teams with sample requests, product availability, ETAs, and stock inquiries.
Coordinate sample and inventory requirements for Jacobsens NZ.
Liaise with sales, marketing, logistics, manufacturing, and warehouse teams to support order fulfillment and customer needs.
Respond to customer and internal inquiries and resolve issues in a timely manner.
Provide support to the Customer Service team, including order processing, customer inquiries, and leave coverage.
Process sample-related invoices and maintain accurate records.
Maintain sample room organization, cleanliness, and safe work practices.
Work Shift
Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more. Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with approximately $6 billion in annual sales and 18,000 associates worldwide.
