Job Description

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

RESPONISIBILITIES

1. Sample handling, storage and disposal

• Ensure prompt and efficient handling, storage and transport of samples as per documented procedures.
• Ensure disposal of cancelled samples
• Ensure prompt registration of all samples
• Attend to all operational matters related to work in progress at sample reception and new instructions received from customers and OPS / Technical Manager.
• Liaise with Centralized Billing Team (CBT) regarding any matters arising

2. Supervisory responsibilities

• Extract information, evaluate, review and report on KPI’s
• Liaise with and respond to internal queries from other departments.
• Allocation of work
• Training (technical, quality, safety) as required.

3. Customer Liaison

• Liaise with or the oversight of client’s communication

4. Quality & Health & Safety System

• Adhere to all quality and safety requirements of the SGS management system.
• Actively participate in safety related activities.
• Always wear appropriate protective clothing.
• Adhere to all relevant HSE procedures and protocols.
• Keep workplace and equipment neat and tidy.
• Perform Health and Safety inspections in designated areas

Report deviations and communicate instructions to improve and maintain the quality system

SPECIFIC AUTHORITIES

• Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection, and report the situation to higher authority to take action.
• Cease to carry on with work that may affect the quality (integrity) of services and report the situation to higher authority to take action.
• Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.
• Other specific authorities as indicated on the Designated Staff List

Qualifications

Education

• Appropriate tertiary qualification / Grade 12 certificate with 5 years applicable experience
• Computer literacy in Word, Excel, Outlook

Experience

• Experience in sample administration and registration for (5 years minimum) in a routine high throughput ISO 17025 Food testing facility.
• Good communication skills

Additional Information

Competencies

• Positive and assertive attitude
• Client liaison and good communication skills
• Good interpersonal skills towards colleagues
• Ability to work independently and in a team
• Flexible, diplomatic, client orientated
• Efficient time management
• Effective organizational skills
• Effective supervisory skills
• Able to work under pressure and meet deadlines
• Attention to detail