KEY DUTIES & RESPONSIBILITIES:

• Greet all clients in a friendly, positive manner and assist with customer inquiries
• Receive all external client samples and fill out required fields on the Chain of Custody form
• Review the Chain of Custody for accuracy and ensure correct regulatory sampling criteria is counted for
• Unpack samples and organize them according to analytical requirements
• Ensure proper sample containers and preservatives are submitted according to analytical requirements
• Ensure client samples are entered into LIMS and approved in a timely manner according to sample holding time, test code, due date, and/or received date
• Ensure all required samples are redirected as required
• Coordinate with external providers such as courier services when required
• Communicate rushes and short holding times submissions to the main lab
• Prepare bottle orders requests and coordinate delivery of bottle orders
• Ensure accuracy of results and data entry
• Recognize routine and non-routine problems and escalate to the Supervisor
• Ensure supply inventories are maintained
• Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as appropriate
• Work closely with Business Development and Customer Service teams to grow Bureau Veritas’ market share with existing and new clients
• Adhere to Bureau Veritas Labs quality systems QA/QC, SOP's and external accreditation requirements
• Monitor/Calibrate the temperatures of fridges, thermometers and temperature guns
• Adhere to Bureau Veritas Labs safety policies and maintain health and safety equipment
• Conduct monthly health and safety inspections and report any irregularities
• Attend regular team meetings to share corporate and departmental information, and to communicate and share ideas
• Work in a team environment and demonstrate a positive approach
• Demonstrate refined problem solving, decision making and conflict resolution skills
• Ensure "Good Housekeeping" standards are met or exceeded
• Maintain training records and proficiency in all aspects of the role
• Obtain certification on Transport of Dangerous Goods regulations to ensure safe transportation and proper classification and labeling of chemicals
• Maintain facility equipment and contact maintenance when necessary
• Provide support to other related departments or areas as required (i.e. Sample Reception, Sample Entry, Bottle Prep)
• Other duties as required

QUALIFICATIONS/EXPERIENCE REQUIREMENTS:

• A post-secondary degree in the Sciences, preferably chemistry or environmental related and/or equivalent experience
• Experience in a laboratory environment is considered an asset
• Strong computer skills (Microsoft Teams, Outlook, Excel, etc.)
• Knowledge on environmental regulatory guidelines
• Ability to lift up to 50 pounds
• Strong written and verbal communication skills
• Energetic and keen with a positive attitude, who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to change is required
• Ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments
• Excellent organizational skills and detailed oriented

WORK CONDITIONS:

• Frequent interaction with external and internal clients in a fast-phased Service Centre
• Changing priorities and balancing workload to meet strict deadlines
• Lifting and carrying up to 50 lbs.
• May involve long periods of standing
• Handling of samples using established safety procedures

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