We’re looking for enthusiastic and customer-focused individuals to join our Same Day Premium Services team as a Same Day Coordinator Based at our Banksmeadow site, this role is perfect for someone who thrives in a busy environment and enjoys delivering outstanding service.
PM Shift: 2pm – 10pm (includes 17.5% shift loading)
About the role
As a Same Day Coordinator, you’ll be responsible for managing our premium Same Day transport service. This includes quoting customers, coordinating consignments, job allocation to drivers, providing updates, and ensuring smooth communication between customers, drivers, and operational teams.
You’ll be an essential part of ensuring our customers receive a seamless, high-quality experience every single time.
What you’ll be doing
Respond to customer enquiries (phone & email) promptly and professionally
Provide accurate quotes and updates on Same Day consignments
Allocate jobs to drivers using our internal systems
Liaise with drivers, interstate teams, service partners, and airlines
Monitor the progress of consignments and communicate delays or PODs
Complete daily reports including Same Day revenue and banking reports
Assist with freight lodgement (Qantas & Virgin) and scanning requirements
Support Duty Managers with operational tasks as needed
Follow all safety, OH&S, and quality procedures
What you’ll bring
Strong customer service and communication skills
High attention to detail and strong organisational abilities
Ability to work in a fast-paced, time-sensitive environment
Confidence using computer systems and learning new applications
A positive attitude, initiative, and willingness to help the team
Ability to work independently and as part of a supportive team
Experience in freight, logistics, or transport is an advantage — but not essential for the right candidate.
Why join us?
Be part of a high-performing, supportive team
PM shift includes 17.5% shift loading
Fast-paced, exciting role with lots of variety
Opportunities to grow professionally in transport & logistics
Work for a team that values safety, service, and teamwork
If you enjoy solving problems, multitasking, and delivering excellent service—we want to hear from you!
Apply now and take the next step in your logistics career.
About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.
United by our fundamental goal to provide superior customer experiences and operational excellence, Team Global Express is excited to step forward under new ownership, Allegro Funds. Backed by an unrivalled and seamless network, Team Global Express builds unique, innovative and tailored solutions across road, rail, air and sea; providing transport, logistics, and business solutions to customers throughout Australia and New Zealand.
By exploring how businesses continue to deliver in a changing world, Team Global Express is determined to play our pivotal part in the pandemic-proof economic recovery of Australia and New Zealand. Through engaging, listening and sharing with our customers, Team Global Express strives to deliver exceptional experiences, putting your business at the heart of ours.
About our new owners:
Allegro Funds is Australia’s most awarded and largest transformation and turnaround private equity firm. Allegro provides Transformational Capital—applying capital, expertise and a distinctly hands-on approach—to invest in businesses and reposition them for sustained long term growth. Over the past 20 years, Allegro has demonstrated a strong track record or partnering with management teams and key stakeholders to build better businesses and create enduring value.
