Job Description
About Les Olson IT
Les Olson IT is one of the fastest-growing and most capable technology service providers in the West. We do I.T. the LOC Way—through talent, passion, and compassion—driving continual growth and a strong market position by delivering superior service.
Unlike most technology companies, Les Olson IT has been in business for over 70 years. We are a family-owned and family-operated company, a tradition that began at the Olson family dinner table and continues today. From those beginnings, we have grown to more than 320 employees across nine locations in two states.
Les Olson Company strives every day to elevate people, whether it's our clients, our team members, or members of the local community.
- We seek to elevate our clients by delivering cutting-edge IT strategy, security, solutions, and support. Each of our team members recognizes that they have a direct impact on the success of the local businesses we serve every day.
- We seek to elevate every team member's career, firmly believing that customer success cannot happen without employee success. We do this by working with each employee to design a fulfilling career path that grows and evolves as they do.
- We seek to elevate our local community members by rewarding our employees for volunteering at local charities and participating in our ongoing food drives.
Our work environment promotes both growth and balance. We encourage and support our employees in building meaningful, fulfilling paths, both professionally and personally. Les Olson Company offers competitive salaries, continuing education, generous benefits, and a fun, collaborative work environment. At the end of the day, it is the people that matter most to us!
About the role
- We’re looking for someone who truly understands our customers—someone who can listen carefully, identify their needs, and craft creative solutions using the software and hardware products we provide. You’ll be the go-to expert customers trust, communicating in a clear, patient, and approachable way that makes complex technology feel simple.
- In this role, you’ll install and configure desktop and networking hardware, including laptops, keyboards, servers, firewalls, and network switches. You’ll also set up new workstations tailored to each customer’s requirements. Advanced computer skills are important, and certifications such as CompTIA A+ or equivalent experience are preferred. Most importantly, you’ll deliver an experience so exceptional that customers ask for you by name.
What you'll do
- Listen to and understand customer needs, providing creative solutions using our software and hardware products.
- Communicate with customers in a clear, patient, and approachable manner, ensuring technical concepts are easy to understand.
- Build strong customer relationships by delivering exceptional service that makes you their preferred point of contact.
- Install and configure desktop and networking hardware, including:
- Laptops, keyboards, and peripherals
- Physical servers, firewalls, and network switches
- Set up and configure new workstations tailored to customer requirements.
- Troubleshoot hardware and software issues efficiently and effectively.
- Maintain advanced computer skills and stay up to date with technology trends.
Qualifications
- Self-management skills, including the ability to meet deadlines
- CompTIA A+ or equivalent experience are preferred
- Ability to prioritize multiple tasks
- Ability to work safely, independently, quickly, and efficiently while following instructions
- Team worker willing to do what it takes to get the job done
- Eagerness to learn
- Good record-keeping skills and attention to detail
- Ability to lift 50- 100 lbs.
- Ability to show up on time looking professional
- Valid driver's license & Clean driving record
- Willing and able to take & pass drug test
- 18+ years of age
Benefits
- Paid Time Off
- Sick Days
- Paid Holidays
- 401k match + Pension
- Work-life Balance
- Full Medical, Dental & Vision + HSA
- Life Insurance
- Local Volunteer Opportunities
