Job Description

Want to be part of the UK’s
No.1 voted Nail Salon?

Townhouse is the global leading
luxury nail salon brand, reinventing the nail salon experience with luxury
treatments in beautiful surroundings. Our salons have been featured on Made in
Chelsea, in Vogue, Tatler, Glamour, Marie Claire, Sheerluxe and many more, with
40+ salons across the UK, Los Angeles, and New York. We are the most talked
about nail brand leading in the revolution of the nail care space, not just for
our clients, but for the hardworking team members who work in it!

Founded by Juanita Huber-Millet, we
are committed to raising the standard of the salon experience. With a focus on
immaculate, bespoke treatments and meticulous attention to detail, Townhouse
promises an exceptional experience for both clients and team members
alike.

We would recommend including a line about your Partner
portfolio.

Our fantastic benefits include:

• Training
  & Development - One week with our training team before progressing into
  salon, consistent on the job training and learning new nail art
  techniques, and development opportunities to advance your career within
  the Townhouse.
• Private
  healthcare, vision and dental care - After 90 days of service, Townhouse will pay 70%
  of the premiums for health, dental and optical care.
• Employee
  Discount -
  After 90 days of service, Townhouse will pay 70% of the premiums for
  health, dental and vision care
• 20+
  paid days off (more the longer you stay!) - Relax and recharge with up to
  20 days of paid time off, equating to circa of $4,000 per year of fully
  paid days off.
• 401k - After 90 days of service,
  Townhouse will match your contribution to your 401k plan, up to 3% of your
  base salary
• Employee
  Discount -
  75% off treatments for you & close family
• Birthday
  pamper party - During
  your birthday month, bring a friend for a free signature manicure/pedicure
  and a glass of bubbles!
• · Social Budget
  - Every month your manager gets a budget to spend pampering you and your team.
  Expect treats, lunch at work or a night out – to be agreed with your manager!
• Supplies
  & tools provided at no extra costs – When you start your training with Townhouse you
  will be given your own set of tools and supplies to begin your journey
  with us.
• Paid
  for no-shows - If
  a client doesn’t turn up or cancels last minute, you’re paid for that
  appointment time either way.
• Referral
  bonuses – Earn
  up to $550 for every successful hire you introduce to Townhouse – the
  opportunity to invite your bestie!
• 100%
  of tips and 20% automatic gratuity - you will receive 100% of the tips you earn from
  your customers and we have implemented an automatic 20% gratuity to each service.

About the Role: 

As Salon
Manager, you play a crucial role in overseeing daily operations, enhancing
customer experiences, fostering staff motivation, and maintaining operational
excellence. This leadership position requires effective management of people,
customer relations, and salon operations while achieving key performance
indicators (KPIs) aligned with company standards. 

Support and
lead the team with a hands-on leadership approach. Establish and manage staff
rotas, making weekly corrections as necessary. Conduct team education sessions
on brand ethos and trading standards. Evaluate team performance and identify
talent for development. 

Salon
Mangers will be providing treatments. Follow up on customer reviews and address
complaints promptly. Enhance the customer journey and aftercare services. Keep
the team updated on current projects and promotions. 

Oversee
daily salon operations, ensuring efficiency and excellence. Ensure compliance
with relevant regulations and standards. Manage salon duties, health and safety
procedures, stock management, and stock takes. Coordinate and oversee
maintenance activities to uphold salon standards. 

Role Responsibilities:    

• Ensure flawless treatments and
  customer experiences. 
• Foster a motivated,
  knowledgeable, and efficient team. 
• Lead by example as a Townhouse
  Ambassador. 
• Manage schedules to balance
  sales and team well-being. 
• Address customer reviews and
  complaints promptly. 
• Oversee daily salon operations,
  maintaining cleanliness and safety standards. 
• Manage stock levels, ordering,
  and security. 
• Evaluate and develop team
  performance.
• Drive salon
  team to actively recommend and sell Townhouse nail care products tailored
  to each client’s needs, contributing to salon retail targets.
• Implement a local salon
  marketing plan and track results. 
• Ensure compliance with
  regulations and licensing.

Requirements and qualifications: 

• Experience in a commercially
  driven leadership role within a service‑led
  environment.
• Passionate about delivering
  exceptional guest experience
• Comprehensive understanding of local
  HR procedures.  
• Demonstrated ability to drive
  high levels of customer satisfaction.  
• Knowledge of health and safety
  procedures in a salon environment.  
• Understanding of salon operations
  and compliance management. 
• California State Board
  Cosmetology or Manicurist License is desirable but not required
• This role involves weekend shift
  availability, to be scheduled fairly across the team

Apply Now and Be Part of Our Exceptional Team! 

Equal Opportunities: 

Townhouse is
proud to be an equal opportunity employer, embracing diversity without
compromise. We celebrate all qualified applicants, irrespective of race,
colour, religion, sex, sexual orientation, gender identity, national origin, or
disability status. Join us in defining sophistication in the world of nail
artistry!