Job Description

FACILITY/GROUP SPECIFIC RESPONSIBILITIES

• Identify parts and part numbers customers are requesting.
• Process customer inquiries, submit quotations on a timely fashion and process sales orders.
• Generate sales orders from telephone calls, fax, and e-mail requests.
• Monitor the flow of documentation and products to ensure products are received by the warehouse personnel in a timely manner.
• Ensure orders are professionally handled by working closely with the warehouse, buyer, manufacturer, customer, and customer’s freight forwarder.
• Follow up on the order status and update customers.
• Work closely with the warehouse in preparation of shipping documents, etc.
• Work closely with other team members and ensure customers get quotes properly reflecting NOV’s integrity and consistency.
• Ensure quotation and order files are well maintained with necessary info, per company policies and procedures.
• Responsible for receiving and shipping products related to customer orders and internal requests for parts and equipment.
• Will be responsible for accurately receiving, running the reservations, picking, and packing orders, labeling, inventory control, cycle count, and all other general duties.
• Material Handling - moving material including the use of a reach truck or forklift.
• Participate in shop inspections/investigations; including warehouse, environment, equipment and HSE incidents.
• Other duties as assigned.

EDUCATION & EXPERIENCE QUALIFICATIONS

• Must possess a high school diploma, GED, or equivalent combination of education and experience.
• Microsoft Office experience is required.
• SAP or Oracle ERP experience is preferred.
• Minimum of 2 years’ customer service experience required.
• Forklift and Reach Truck operating experience required.
• Warehouse experience required.
• Knowledge of oilfield equipment preferred.
• Ability to read and understand drawings and prints is preferred.
• Ability to lift up to 50lbs. is required.

JOB REQUIREMENTS

• Overtime may be required.
• On-call rotation is required.
• Excellent oral and written communication skills.
• Ability to multi-task with a strong attention to detail and accuracy.

COMPETITIVE BENEFITS: (visit usbenefits.nov.com for more information about our benefits offerings)

• 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information.
• FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
• All regular full-time employees receive up to 11 paid holidays per year.